Who is legally liable in case of warranty service issues? In a couple of instances, our customers, who had warranty problems with their IT products bought from us, have threatened to take us to consumer court. On our part we have done our best to resolve the issues, but there have been delays at the vendor’s end.
Yogesh Parab, Pratiksha Computers, New Delhi
T G RAMESH — Technically speaking, any legal course can be binding only between two transacting parties—in this case, between the buyer and the seller. Since you are the seller, the law makes you legally liable for not meeting warranty terms. But if you clearly document in your bill that you are only the seller, and that the installation and/or warranty services will be made available to you by the vendor or its service providers, then you may not be held legally liable for lapses in meeting warranty commitments.
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