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Presented by
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Large
Allied Digital Services
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Nanda Kumar, Vice President, Sales, Kaseya India, presenting the award to Nitin Shah, Chairman and Managing Director, Allied Digital Services
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Mumbai-based Allied Digital Services provides hybrid as well as automated managed services in the areas of remote infrastructure management (RIM), data centers, servers and security, networks and desktop management. The service provider clocked a turnover of Rs 697.9 crore in FY2009-10 growing by 26 percent from FY2008-09’s Rs 555.7 crore. The revenues from managed services for FY2009-10 stood at Rs 392 crore, a robust 42 percent growth over FY2008-09’s Rs 275.3 crore.
The Chairman and Managing Director of Allied Digital Services, Nitin Shah, attributed the growth to several initiatives taken by the company during FY2009-10.
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Performance Highlights
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• Managed services contributed
Rs 392 crore to the overall topline
of Rs 697.9 crore
• Saw customer migration to remote delivery platforms
• Witnessed several new customer wins by its US operations
• Provided managed services to more than 150 customers
• After the success in US, Allied plans to tap the European market
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Company Snapshot
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Company: Allied Digital Services
CMD: Nitin Shah
Year of inception: 1995
Retail stores: 2
Turnover 2009-10: Rs 697.9 crore
Turnover 2008-09: Rs 555.7 crore
Employees: 3000
Certified employees: 150
Principals: LanDesk, ManageX, N-able, EGI
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“Allied witnessed several new customer wins by its US operations during the year, and also customer migration to remote delivery platforms for gaining cost benefits. Business partnerships in the US and other countries, expansion into South East Asia, and partnerships with OEM vendors such as Dell were the other factors responsible for the company’s growth in FY2009-10,” Shah explained.
Allied’s managed services platforms include Clarify, Cognitor and Proprietary Auto Resolve Engine. Managed services delivery tools deployed by it include LanDesk, HPOV, ManageX, N-able and EGI. Allied Digital has more than 300 employees—out of the overall 3,000—who are dedicated to managed services. The company is ISO9001:2008 certified, while its remote managed services unit is ISO27001:2005 certified. Connectivity is based on a leased line and over the cloud.
During FY2009-10, Allied provided managed services to more than 150 customers in the areas of end-to-end asset recovery, RIM, desktop and server management, network and security management, and data centers.
For FY2010-11, Allied Digital plans to expand the capacity at its existing global command center to cater to a larger number of clients. Geographic expansion into Europe is on the company’s agenda, as is deep selling into current US customer accounts.
Allied also plans to forge strategic business partnerships in order to strengthen its delivery back end. In FY2010-11, the company will look at migrating more of its current customers to remote services so that they can gain from cost savings and improved efficiencies.
Emerging
Path Infotech
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Vishal Aggarwal, Assistant Vice President, Path Infotech, receiving
the trophy
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Delhi-based Path Infotech recorded a turnover of Rs 74.6 crore in FY2009-10 growing at 48 percent from Rs 50.2 crore in FY2008-09. Revenues from managed services stood at Rs 8.9 crore over Rs 8 crore in the previous fiscal, posting a 11 percent growth.
Path has developed its own managed services platform called vManageIT primarily comprising infrastructure management services including database and middleware on a large range of OS platforms, and application management services including standard ERP, CRM, in-house and third-party applications.
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Performance Highlights
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• Earned Rs 8.9 crore of its revenue from managed services
• With its vManageIT offering, serviced around 40 clients covering the database, application server, ERP and other core applications and IT systems
• Focused on SLA achievement and domain knowledge along with a customer-centric approach
• Introduction of release management
services under application support
helped acquire new customers
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Company Snapshot
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Company: Path Infotech
Director: Pankaj Ratra
Year of inception: 1991
Branches: 3
Turnover 2008-09: Rs 74.6 crore
Turnover 2007-08: Rs 50.2 crore
Employees: 350
Certified employees: 107
Principals: Citrix
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“Our experience in customer-centric delivery with SLA achievement, latest domain knowledge, and responsiveness to customers helped us in securing our customer base and ensuring that contractual business came through despite a challenging economic scenario,” explained Pankaj Ratra, Director, Path.
“While focus and standardization on remote support helped us to grow the infrastructure management piece, the introduction of a new service in release management under application support enabled us to acquire new customers and increase revenue with a decent bottomline,” he said.
In FY2009-10, Path serviced 40 clients providing them SLA-based managed offerings around database, application server, ERP and other core applications, and IT systems. Over the last two years, Path has invested significantly in building a robust infrastructure and getting its employees certified. “We have more than 100 resources currently dedicated to our managed services, out of which 20 resources are vendor-certified while our project managers are ITIL V3 Foundation certified,” informed Ratra.
“We have a state-of-the-art NOC with redundancy built-in and three fat pipes to provide uninterrupted support to customers remotely,” he added.
The company has invested in developing and deploying specialized support services platforms, and uses Citrix Assist as its overall MSP platform to deliver its set of managed services.
In FY2010-11, Path Infotech plans to grow its managed services business further. “We shall focus on adding more resources and acquiring more customers by expanding our reach to cover new geographies and increasing our portfolio to cover more specialized services,” said Ratra. He added that Path will continue to invest in process automation and introduction of innovative service delivery platforms, and focus on remote infrastructure management and support in order to provide cost benefits to customers.
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