By Kevin McLaughlin, CRN, January 9, 2012, 1310 hrs
VMware is starting to talk about a new portal it is working on that will give customers and partners a central online location for managing product license keys, support requests, downloads and other aspects of their relationship with the company.
The portal, dubbed My VMware, is currently in development and slated for launch in the first half of the year. It will integrate functions that are currently scattered across several different portals: According to a VMware FAQ, the portal is also designed for managing product evaluations and orders, and for requesting renewal quotes for support contracts.
One of the biggest changes will be that support contracts will be owned by the organization as opposed to the person who places the order. “You will be able to decide who will have access to license keys, and what they can do with those keys. You will be able to delegate who can file a support request, and see what support level you have on what products," VMware said in a video outlining the new portal's features. |