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Dell Plans Service Centers Across India


 CRN Network, August 24, 2009, 1200 hrs

In an attempt to further augment its post-sales support, Dell will open 15 service centers to complement its onsite warranty support.

 

The company has already launched two such exclusive Dell Consumer Service Centers in Bengaluru and Delhi.

 

“The launch of service centers is significant as India is one of the first few countries where we have started service centres allowing customers to walk in for technical support needs. This is an option that customers can exercise in addition to the onsite warranty, thus improving the ownership experience of their Dell products,” said Ganesh Lakshminarayanan, VP, Global Consumer Services & Support, and MD, Dell International Services.

 

Many of Dell’s retail partners have been demanding for service centers, suggesting that several customers are not comfortable with the online support that Dell provides to do remote diagnosis of hardware and software.

 

“We have been recommending Dell to consider having one service center in each city to facilitate easy access to customers. Dell’s competitors are discouraging customers misinforming them that it does not have service facility except in metros and this was impacting sales,” said PT Nath, Sainath Information Technology, a Visakhapatnam-based reseller.

 

Dell expects these service centers to help provide a range of value-added services like DataSafe, DellonCall, Online Training and PC TuneUp.

 

“Customers, in addition to getting their issues resolved, can also buy warranty extensions packs, upgrades and other VAS services from these centers,” added Lakshminarayanan.

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Comments
2/6/2011 7:38:23 PM
 
I have been working with DELL partner for the past 12 yrs, Enterprise products.I am very much interested to open a service center so that i can use my skills.I am DCSE certified on many enterprise product and also ESF level 2 certified from LONDON and France( MONTIPILLER).kindly let me know how would i approach. Either in bihar or shillong.
 
 - Mohammed khan,,shillong
2/6/2011 1:34:02 PM
 
I have been working with Dell partner( Enterprise Product) for the past 12 yrs,I'm very much interested to open a Dell service center either in Bihar or Shillong.I'm DSCE certified and ESF level 2 certified from LONDON and also from France ( Montipiller).kindly let me know what are the process and how to initiate.Many thanks.
 
 - Mohammed khan,,shillong
1/27/2011 10:44:30 PM
 
Dear Sir i am intersted to open Dell service center in Mumbai near HajiAli So what is the procedure Plz Rly soon
 
 - chetan samat,,Mumbai
1/16/2011 11:00:39 PM
 
I m very much interested to open dell exclusive showrom n service centre in jhansi(U.p).plz rly son
 
 - Ashish Gupta,,Jhansi
1/13/2011 10:35:04 AM
 
I have a prominent space of furnished office of 2000 sq. ft at push location of Indore (M.P.). Kindly suggest me for next functioning.
 
 - Manish Dave,Signature Academy,Indore
1/7/2011 5:38:50 PM
 
We instrested to take dell authorised service centre in Meerut(UP)
 
 - Jitendra Pundir,Netcom Solutions,Meerut
1/3/2011 4:11:47 AM
 
we want to open Dell Service center in Meerut. We have got enough space(2000 sq-feet) & technical team to give best service & support to the customers, Kindly let us know how to initiate the business dialog in this regard. In anticipation of an early response. Regards, Deepak Rathi R-tek computer mart meerut.
 
 - Deepak Rathi,R-Tek computer mart,meerut
12/29/2010 4:34:41 PM
 
We want to open dell laptop & desktop service center in gorakhpur(u.p.). my company also work on this type work just like computer hardware and networking support.so plz send me complete information thanks virendra shrivastava pioneer technologies gorakhpur(u.p) pioneer_gkp07@rediffmail.com MOB.NO.09839431202
 
 - VIRENDRA SRIVASTAVA,PIONEER TECHNOLOGIES,GORAKHPUR
12/29/2010 4:09:27 PM
 
We want to open dell laptop & desktop service center in gorakhpur(u.p.). my company also work on this type work just like computer hardware and networking support.so plz send me complete information thanks virendra shrivastava pioneer technologies gorakhpur(u.p) pioneer_gkp07@rediffmail.com MOB.NO.09839431202
 
 - VIRENDRA SRIVASTAVA,PIONEER TECHNOLOGIES,GORAKHPUR
12/21/2010 9:43:38 PM
 
i am interested to open dell laptop & desktop service center in sangli. my company also work on this type work just like computer hardware and networking support.company own premises 2000 sq.ft. so plz send me complete information thanks uday shejale datta Enterprises sangli
 
 - uday shejale,Datta Enterprises,sangli
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