CRN Network, 24 June 2009, 1430 hrs
Fortinet has enhanced its RMA program with an option to choose 24x7 advance replacement services over the existing 8x5 return and repair.
All existing can now upgrade to the 24x7 advance replacement, which allows customers to receive their replacement units directly from Fortinet before shipping out the defective unit.
“Large enterprises and carriers will find the new 24x7 advance replacement service reassuring, as it ensures that there will be no downtime to their security operations in the event of a hardware failure. Receiving the replacement unit onsite for a direct swap provides CIOs the peace of mind to consider Fortinet as the preferred enterprise security vendor with an added competitive edge in the marketplace today,” said Vishak Raman, Regional Director, India and SAARC, Fortinet.
Freight charges incurred during the outgoing shipment of the replacement unit will be borne by the vendor. The customer will have to hand over the defective unit to the nominated courier, who will deliver it to Indelox Services within five days after the replacement unit has been delivered onsite.
Previously, the RMA program was managed by Ingram Micro, Fortinet’s distribution partner. However, Fortinet has now signed up Indelox Services for the same. |