Jaipur based ZNet Technologies, one of the first cloud partners of Microsoft from Rajasthan state has helped Orchid Consultancy Services restructure its emailing solution. The company needed cloud- based productivity tools and email services for itself and also wanted to use these tools to help its customers who were facing email deliverability, spam folder and bounce back issues. With Office 365 adoption, the company improved its collaboration on work projects and fixed its clients’ email issues.
OCS said it has significantly reduced its operational costs (Opex) through this deployment. The role played by the partner and its dedicated 24/7 support provided was able to reduce the project time and rapidly achieve the project target. The OCS’ partnership with ZNet enabled them to retain their customers and add more into its kitty.
ZNet Technologies, which deals in complete support for Azure, Office 365 and Azure Stack; and high-end infrastructure services claims that embracing and bundling Microsoft Office 365 proved to be a business savior decision for OCS and its clients as well. Now, it feels OCS can better manage employees with the culture of connectedness – all employees are using Skype for business for instant Messaging (IM), desktop sharing, web conferencing, and video conferencing.
Talking about the technology challenge which OCS was facing, Munesh Jadoun, CEO and Founder, ZNet says, “Email deliverability and bounce-back issues kept them awake at night. Hence, OCS made their decision to adopt Office 365 business plans from ZnetLive. While building its momentum, with customer satisfaction as the prime goal, OCS required intuitive communication platform to support its own and clients’ business communication and collaboration requirements. For its dispersed workforce and customers, it required cloud-based business communication tool to connect with it across the country and worldwide, on the go, for better productivity. They wanted their employees to work better together, to serve their customers better, hence needed a unique messaging and collaboration tool.”
Being into consulting business means understanding the fact that the client has a business problem and needs an effective tailor-made solution. “We had excellent relationship with our clients, but email deliverability issues were paralysing some of our important customers. We were receiving complaints as customers were troubled when their important and urgent mail messages were getting delivered in junk folder and junk emails in inbox. We were on the brink of losing some of our very important customers, but ZNetLive improved customer service and manage our growth as well. After weighing different solutions, we decided to go with ZNetLive managed Office 365. The solution aimed to fulfill all their needs in a cost-effective way,” informs Saurabh Raut, CEO, OCS.
As part of the solution offerings from ZNet, Office 365 Essential and Premium suites helped OCS regain competitive edge which improved its collaboration and addressed its clients’ email deliverability issues. The solution gave the ability of online file storage and sharing with 1 TB of OneDrive storage and business class emails with 50 GB mailbox and calendar. They also benefited from other services that came ingrained with these suites, like Exchange Online for security, Yammer, Skype for Business and more. To prevent spam, there are multiple spam filters in office 365.
Jadoun concludes, “Our deep understanding about our customer business and its business expectations were clearly articulated by OCS. With our domain knowledge and Microsoft support helped us in winning the trust. We managed to improve productivity, more profitable revenue streams and satisfied client base.”