LogMeIn study finds evolving customer expectations and ineffective CX Toolsets are driving adoption of...
LogMeIn has announced the results of a new global commissioned study conducted by Forrester Consulting that explores how businesses are leveraging visual engagement technology...
Key security and privacy practices which must be upheld when videoconferencing
Gerald Beuchelt, Chief Information Security Officer at LogMeIn, explores the key security and privacy practices which must be upheld when videoconferencing
Many of us used...
39 percent of India Inc. employees ready to return to their workplaces, finds Survey
Around 39% of employees in the Indian formal sector are prepared to resume working from office premises amid unlock 5.0, found a TimesJobs survey....
Structured and Unstructured Meetings: Overcome Video Conference Fatigue with the Right Type of Meeting
(By Mark Strassman at LogMeIn)
It's been about six months since the U.S. reported its first coronavirus case, and we're at a confusing point in...
Jive’s Hosted VoIP Product is Now Officially GoToConnect
Less than a year later, Jive’s technology joined forces with GoToMeeting to create a new, fully-integrated application for businesses and individuals to easily connect and communicate — GoToConnect
A report on work from home future in India
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A new global research report by Lenovo of 20,262 workers worldwide, has revealed that 74% of survey respondents from...
Digital Customer Engagement for the New (Ab)normal
The economic meltdown, triggered by Covid, requires businesses to do even more with even less and customer service is no exception to this new reality
What Remote Teams Need to Know About the 2020 DBIR
In particular, password-protected accounts are vulnerable if credentials are ever stolen, whether through phishing, keylogging, social engineering, or other attacks
27% Call Centers will switch to Work From Home permanently: Ozonetel Study
53% businesses reported a drop in productivity of call center agents
How security teams can address reputational issues while accompanying operational challenges
To shift the perception of security teams as business blockers, they must be proactive in demonstrating their impact – but how can this be achieved?
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Aurionpro Solutions acquires Arya.ai, to power next generation Enterprise AI platforms for Financial Institutions...
Aurionpro Solutions Limited announces the strategic acquisition of Mumbai-based Banking and Insurance focused PaaS startup, Arya.ai. With Arya.ai, Aurionpro will significantly enhance its portfolio of enterprise fintech offerings to expedite the adoption of AI that is responsible, accurate, and auditable, aligning strongly with the rapidly evolving demands of Banks and Insurers.
Dell Technologies unveils the new AI-powered commercial PC portfolio in India
Dell Technologies is officially launching the broadest portfolio of commercial AI laptops and mobile workstations in India. These new PCs are designed to bring organisations and employee productivity into the AI era.
Zendesk collaborates with Anthropic and AWS to help businesses deliver exceptional AI-powered customer experiences
Zendesk announced a collaboration with Amazon Web Services (AWS) and Anthropic to offer faster, more efficient, and accurate AI features