Mobile Device Remote Support Just Got Easier
any Android device running Android 6.0 or higher can be supported with the full gamut of Rescue’s mobile support features, including device remote control, without the need to download a device-specific add-on app
27% Call Centers will switch to Work From Home permanently: Ozonetel Study
53% businesses reported a drop in productivity of call center agents
5 ways to make webinars more audience-centric
Professionals say that overly promotional content is their number one turn-off. In their eyes, being too promotional is worse than content that isn’t actionable...
Visual Engagement Tools Deliver Great CX: What You Need to Know
These tools will allow agents to create a more personal and secure customer experience at any distance
4 Steps to Better Remote Team Collaboration
By Lindsay Crafford, Content Marketing Manager, LMI
There was once a time in the business world when companies and managers were limited when it came...
ITC Infotech selects LMI’s Bold360 and Rescue Products for its Digital Workplace
LogMeIn leading provider of cloud-based products and recognized as one of the world’s largest public Software-as-a-Service (SaaS) companies, today announced that ITC Infotech, a...
Fighting Identity Theft
By Leah Bachmann, LastPass
Identity theft can happen to anyone. The US Federal Trade Commission (FTC) estimates that 9 million Americans have their identity stolen...
Supporting employees through many more months of COVID
By Mark Strassman
The recent news of the Moderna and Pfizer vaccine efficacy is promising. A group of scientists will have beaten a novel disease...
How human emotion is redefining customer engagement in a world redefined
By Aaron Lester
Customers inhabit a world increasingly defined by accelerating change and ongoing uncertainty, as evidenced by COVID-19. At a basic level, customers are...
Tackling challenges and redefining IT for future success: Report
Explore compelling findings for IT Professionals facing an ever-changing remote work environment with our newest research report.
The worldwide spread of the COVID-19 pandemic has...
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Fujitsu Scales Automation Enterprise-Wide with UiPath to Meet Digital Transformation Goals
UiPath, a leading enterprise automation and AI software company, recently announced that Fujitsu, the leading Japanese information and communication technology company, is scaling the...
HCLTech and Arm collaborate on custom silicon chips optimised for AI workloads
HCLTech and Arm announced their collaboration to augment custom silicon chips that support AI-driven business operations.
The partnership will bring to market solutions that enable...
Cloudflare is expanding Regional Services configuration Flexibility for customers
In response to the growing demand for data localisation and sovereignty, we are thrilled to announce the expansion of our Regional Services capabilities. Initially...