Visual Engagement Tools Deliver Great CX: What You Need to Know
These tools will allow agents to create a more personal and secure customer experience at any distance
The Office and the Future of the Conference Room
What we need is a creative approach to the conference room
Its Great to Put Your Webinars to Work on GoToStage!
GoToStage collects organizers’ content from their channel pages into a one-page hub for on-demand webinars, making it more discoverable by viewers
Technology Adoption in 2020 is encircled 3 Phases
At LogMeIn we have seen first-hand the process by which many businesses have worked through the challenges of having the majority of their workforce work remotely while keeping them connected and productive
How to future-proof customer experience for a digital-first ‘new normal’
COVID-19 has accelerated CX trends that were already percolating for some time: the crisis has become a catalyst pushing more customers
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SailPoint unveils Harbor Pilot: AI-powered agents transforming identity security
SailPoint, Inc. announced SailPoint Harbor Pilot, a set of AI agents designed to help identity teams work smarter, respond faster and secure their organisations...
AI is bridging India’s customer service gap, but wait times persist
New research from ServiceNow reveals that 80% of Indian consumers now rely on AI chatbots for issue tracking, product recommendations, and self-help. However, despite...
Manufacturing was the most impacted sector in 2024, reveals Arete’s Annual Crimeware Report
Arete released its 2024 Annual Crimeware Report, highlighting key trends and notable shifts in the cyber threat landscape. Arete identified and analysed notable trends...