PeopleKeys conducts secure virtual training with the help of GoToMeeting and LastPass
When the COVID-19 pandemic unexpectedly forced businesses and their employees to work remotely for the foreseeable future, PeopleKeys was faced with a unique challenge....
How human emotion is redefining customer engagement in a world redefined
By Aaron Lester
Customers inhabit a world increasingly defined by accelerating change and ongoing uncertainty, as evidenced by COVID-19. At a basic level, customers are...
Digital Customer Engagement for the New (Ab)normal
The economic meltdown, triggered by Covid, requires businesses to do even more with even less and customer service is no exception to this new reality
How work from anywhere can help reduce all migration woes?
Just a few months ago, we all had seen the news flashes highlighting the plight of hundreds of people stranded in airports, railway stations...
Remote Working: Working from home brings a whole new dimension to cybersecurity
By Anil Bhasin
With the recent COVID-19 outbreak worldwide, many Indian organisations have allowed their staff to work from home to avoid spreading of the...
Best Password Managers That You Need to Start Using
If you are someone who has several online accounts, you need a password manager to ensure the best security. Of course, if you just...
Practicing “slow work” can make you and your teams happier and more productive
With the increase of remote work, many employees feel like they’re expected to be always available. But that constant connectivity takes a toll.
In fact,...
Higher ED IT pros: don’t use online meeting tools for remote support (or why...
While short-term workarounds may have made sense in the chaotic early days of the pandemic, it’s time to take a longer term approach to managing remote support
Success story: EMA consulting
Learn how EMA Consulting drastically reduced call quality and connectivity issues and improved productivity when they moved to GoToConnect to power their work-from-anywhere capabilities.
What Remote Teams Need to Know About the 2020 DBIR
In particular, password-protected accounts are vulnerable if credentials are ever stolen, whether through phishing, keylogging, social engineering, or other attacks