27% Call Centers will switch to Work From Home permanently: Ozonetel Study
53% businesses reported a drop in productivity of call center agents
COVID-19 and the Future of Work, Lessons Learned One Year In: Citrix
Employees are beginning to see light at the end of the long, dark tunnel they’ve been navigating for the last year as they’ve worked...
The surprising state of IT in a remote world: Tackling challenges and redefining IT...
The worldwide spread of the COVID-19 pandemic has brought unprecedented changes to the IT landscape and forced businesses worldwide to adapt to sudden and...
Expert Insights Recognizes LastPass as a Top Product in Multiple Categories
As work-from-anywhere becomes the new norm, organizations are searching for better ways to facilitate employee access and strengthen cyber security
Rescue is the remote support we all need right now
By Aaron Lester
To be honest, we know exactly who needs to hear this. You do. You’re an IT leader who has a lot on...
Media Sharing now available in GoToMeeting
By Lindsay Crafford, Content Marketing Manager
The release of a long-awaited feature in GoToMeeting: Audio Sharing is now available for all users (Mac and Windows)...
Is Remote Working Necessary for India Post-Pandemic
Various surveys and discussions are being carried out on the future of remote working in India. While some surveys claim that India Inc. is...
Higher ED IT pros: don’t use online meeting tools for remote support (or why...
While short-term workarounds may have made sense in the chaotic early days of the pandemic, it’s time to take a longer term approach to managing remote support
Security for remote IT: How to protect against Phishing and Scamming
In this COVID-19 world we’re in, unfortunately, there are scammers out there who will use remote tools maliciously. As IT departments transition to becoming...
Work From Home here to stay for many companies! Delight for some, dismay for...
The days blurred into weeks, then months. Now, almost six months later, the pandemic still rages, and the work from home arrangement that started...