astTECS, provider of enterprise telecom technology products and Asterisk based open source communication solution, has announced the launch of astMonitor – VICIdial agent monitoring android application. Ideal for call centre operations the simple and lightweight application is easy to set-up and helps assess the performance and obtain realistic intelligence. Any VICIdial user can download the astMonitor app from Google play store.
The app offers real-time and quick overview of each call center agent and presents detailed insights about each agent’s inbound and outbound calls, on the go.
The key features and advanced capabilities of astMonitor include: live status of all agents, detailed view of calls, reports of call duration along with the option to select campaign and view, individual agent report, analysis of agents logged in, calls answered, total calls made, reports, campaign statistics and call barge-in.
“astTECS is ushering in the next era of enterprise communication and pioneering collaboration capabilities to bring in greater operational efficiency. astMonitor allows rapid integration, agility and flexibility necessary for call centre operations and helps validate the performance, while making an efficient use of mobile devices,” said Dr Devasia Kurian, CEO, astTECS.