HCLTech infuses GenAI into MRO solution to redefine enterprises asset utilisation


 HCLTech has added generative AI (GenAI) capabilities to its maintenance, repair and overhaul (MRO) solution, iMRO/4 to help enterprises raise the performance and efficiency of complex, high-value assets in transportation, technology, energy, and aerospace and defence.

HCLTech will launch a GenAI bot to kickstart the AI integration on iMRO/4. The GenAI bot is aimed at streamlining and simplifying service instructions for users and significantly shortening complex asset maintenance processes in SAP S/4HANA. 

In the next phase, the GenAI-infused iMRO/4 will enable a comprehensive natural language inspection and repair findings report based on operative data within SAP S/4HANA.

“With GenAI enhancements embedded within existing processes, HCLTech iMRO/4 will go even further to help our clients in asset intensive industries achieve greater efficiency, enhance asset utilisation and reduce cost,” said Sadagopan Singam, Executive Vice President, Digital Business, HCLTech.

HCLTech’s iMRO/4 provides enterprises with a comprehensive set of highly advanced and tightly integrated MRO capabilities. It helps enterprises improve their processes across the maintenance lifecycle, including engineering, operations, scheduling, supply chain, customer engagement and support.

HCLTech is a global SAP EAM partner and SAP co-development partner for complex MRO operations, harnessing new technologies such as connected assets, geo-spatial databases, predictive analytics, machine learning, mobility and AI to optimise business processes for enterprises.


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