Ingram Micro Cloud announced the release of its annual research report identifying prescient trends affecting Managed Service Providers (MSPs) and technology resellers in India. With the rise of remote and hybrid work spurring a massive global shift in how we work, The State of the MSPs Report provides revelations meant to benefit resellers and MSPs directly as they learn to navigate new business landscapes.
Pulling from the insights of 147MSPs, Ingram Micro Cloud and global technology market research expert Vanson Bourne analyze key growth trends and barriers that MSPs need to address in order to maximize new and forecasted opportunities within the channel.
Among its findings, the report recommends that despite the challenges faced as a result of the remote and hybrid work phenomenon, MSPs in India have been working hard to adapt their businesses and take advantage of the recent digital transformation boom. Even with all the strides MSPs have been making to adapt and take advantage of the latest opportunities, support from partners and vendors will be paramount. As a result, MSPs want to be in the best position when it comes to accessing new opportunities while keeping costs and security firmly in mind.
“Today, businesses are looking for unique methods to unlock their data to guide decision-making and improve their organizations across all sectors. From interviewing over 147 MSPs, it is clear that building strong customer relationships is a key focus of MSPs to effectively navigate the evolving requirements of service providers’ clients. This will help MSPs retain current clients and boost their bottom line. – Jyotil Mankad Director & Head of Cloud business at Ingram Micro India
The report examines industry developments and MSP opportunities in the channel. These insights include:
- Introduction and Demographics.
- Managed Service Providers Experience Extreme Growth
- What Are the Reasons Organizations Look to Outsource Their IT Services
- The Ten-Year View on Service Redundancy
- All Roads Lead to the Managed Security and Internal IT departments
- MSPs Need to be Faster at Making Changes to Enhance their Offerings
- Level of MSP to Client Communication
- Key Barriers and Weaknesses Will Need to be Addressed from MSPs to Thrive
- What Makes a High-Quality MSP Support Partner
Over the past 12 months, the top three services that generated the most revenue include Managed Security (22%), Cloud Services (SaaS, IaaS, PaaS) (20%), and Internal IT Department (18%). In addition, the IT, technology, and telecoms sector (73%) has seen the greatest growth in terms of business opportunities over the last 12 months. . In closing. with many businesses implementing remote or hybrid work models, there is a wealth of opportunities for MSPs to tap into, specifically in the security and cloud spaces.