IT complexity is holding back digital transformation, restricting cloud adoption: Citrix study

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Citrix has announced the release of research into “The State of IT Complexity in India” that revealed Indian businesses are struggling with complexity. Almost all Indian businesses (99 per cent) have started their digital transformation journey, but only 34 per cent have reached maturity. This complexity and confusion about the IT environment, impacts an organisation’s agility, insights and ability to digitally transform. The rise in complexity is felt by organisations in India. Thirty-eight per cent of respondents from India expressed that their organisation’s IT environment was more or significantly more complex than two years ago.

The sheer volume of applications and data that need to be maintained and secured has risen in response to employee’s need to get work done anywhere at any time. This pressure is also fuelling Shadow IT, 98 per cent of the respondents from India, stated that they use non-business approved applications to get work done. Meaning applications are running in the organisation’s environment unknown and unsecured.

Analytics, and the promise of business improving insights, is also suffering from complexity concerns; 88 per cent of Indian respondents believe they are missing out on the true benefits of analytics due to the complex and disperse nature of their data and applications.

Makarand Joshi, Area Vice President & Country Head, India Subcontinent, Citrix said, “The study found a strong correlation between the increasing levels of complexity felt within organisations, and the delay of digital transformation maturity. The future has never looked more complex. IT leaders are being asked not only to deliver IT services, but also to improve business outcomes. Businesses must seek out a solution that allow for a unified, contextual and secure digital workspace that enables employees to securely work how, where and when they need, while simplifying management.”

Study key findings:

  • 38 per cent of Indian businesses believe their IT environments are more or significantly more complex than two years ago
  • 98 per cent of employees are using non-business approved applications to get work done
  • 39 per cent of Indian businesses report using over 100 cloud and on-premise business applications
  • 99 per cent of Indian businesses have started their digital transformation journey, but only 34 per cent have reached maturity
  • 88 per cent of Indian businesses believe that their organisation is missing out on the full benefits of analytics due to the complex and disperse nature of their data and applications
  • 92 per cent of Indian businesses are already adopting cloud technology (via SaaS, and other cloud services / technology)
  • 79 per cent of Indian businesses are concerned that they would not be able to respond to a data breach required by law (such as GDPR). Of those concerned, the top reasons include; 48 per cent due to data located in different systems and applications; 53 per cent due to time concerns

Although 94 per cent of Indian businesses state they offer flexible working, the reality is that only 32 per cent were offered broadly within the business, while the other 62 per cent is highly restricted; creating flexibility frustration. Whereas, 95 per cent of Indian businesses agree that employee user experience is linked to productivity.

Joshi said, “The real strategic value of cloud adoption is as a platform for building your own applications. This will really transform business processes, how businesses do things, new ways of working and new ways of delivering those apps – this is real digital transformation and should be considered part of a broader journey.”

The State of IT Complexity in Asia Pacific and Japan study explores business working environments and specifically addresses the IT challenges, security and cloud readiness of businesses within the Asia Pacific region and Japan.