Avaya Holdings Corp has today announced that the new Avaya IP Office release is now available globally. Avaya IP Office helps businesses drive greater productivity and streamline collaboration through a single application for all communications channels, meetings, team collaboration and content sharing. Avaya IP Office adds support for Avaya Equinox, the company’s signature UC experience, as well as other new capabilities.
“The Avaya IP Office solution serves an enormous base – 26 million users and growing – and we continue to evolve the solution in ways that support businesses ability to be agile and collaborative. By providing a single app to access all the tools they need to efficiently communicate and collaborate, we’re truly enabling teams to work smarter, not harder,” said Chris McGugan, SVP, Solutions and Technologies, Avaya.
The enhanced IP Office solution includes Avaya’s unified communications and collaboration capabilities and can deliver greater value through flexible deployment options – cloud, hybrid and on-premises. Avaya IP Office can leverage Avaya Vantage and newest J Series desktop phones for voice and video, in addition to the Avaya Equinox soft and mobile clients. For European customers, the solution also nearly doubles scalability for DECT users.
“As businesses move their communications and collaboration capabilities to the cloud, they look for robust, business-grade solutions delivering familiar, yet enhanced user and admin experiences. With support for Avaya Equinox and all deployment options, Avaya IP Office offers partners and small and midsize business customers a proven UC solution with an advanced, contemporary user interface designed for highly mobile and collaborative work environments. Avaya made a commitment to shift its solutions portfolio to the cloud and the launch of Avaya IP Office with Avaya Equinox shows that the vendor is delivering on its promise,” said Elka Popova, Vice President and Senior Fellow, Connected Work and Digital Experience at Frost & Sullivan.
Avaya Chronicall for IP Office, OEM’d from Avaya DevConnect partner Xima, provides over 50 standard plus customisable reports that support visual call management, customisable displays and agent performance, and is available in both on-premises and powered by Avaya IP Office cloud deployments.
“As a solution provider and intermediary between vendors and clients, it’s important that we have a record of live conversations to ensure that we have a reference point of critical elements affecting a client’s satisfaction. Chronicall with IP Office logs everything that happens on the call, providing us with call history, recording and real-time reporting, with a clean, easy to use interface. This not only provides us with what we need, but is also a perfect fit for our customers,” said Derek Gray, Carousel Cloud Solutions Specialist.
Partners utilising Avaya’s Powered by IP Office cloud platform also benefit from these new capabilities and can offer them to new or existing customers in either a full cloud or hybrid cloud deployment delivery model. Partners will also have new installation wizards and management tools to make it even easier and faster to deploy and manage both premises-based and cloud options. For example, the new Cloud Operations Manager simplifies administration of large multi-customer cloud deployments, upgrades, patching and application inventory with role-based administration that helps ensure security.