Progressive Infotech launches led 360º Global Service Desk


The Covid-19 crisis has pushed businesses across industries to adopt a hybrid workplace model which demands instant employee services, which are always on and are available 24×7. Therefore, a Service Desk must holistically support and serve the business users 24×7 beyond just the IT issues. Identifying this necessity, the Gartner-recognized managed services leader in domestic market Progressive Infotech has launched a digitally enabled 24×7 Global Service Desk powered by, engineered with its vast experience of over two decades in end-user managed services. is a digital workplace service automation platform (, backed by live remote support agents. To further enhance customer experience, Progressive Infotech is providing adequate onsite resources on demand. Guaranteeing 75%-80% ticket resolutions with ZERO touch, the platform combats operational inefficiencies effectively. While ensuring IT support is available 24×7 for business users, it also extends the support for Field Services & HR functions.

Given the dynamics of remote working and hybrid workspace models, is one of the most industry-relevant solutions for companies to enhance workforce service experience and sharply channelize their productivity towards Business ROI.

The Deputy GM, IT department, Medanta Healthcare said, “We have developed a great partnership with Progressive Infotech, and their dedication to AutomateNext is evident. We appreciate their attention to detail and the creative approach to enhancing the digital end-user experience.”

While businesses are increasingly embracing intelligent service automation, Progressive Infotech is setting new benchmarks in delivering service automation solutions across the industry.

Features and Benefits of include:
• Self-Service: One-Click Solutions for Quick Resolutions
• Self-Healing: AI-Based Automation for Proactive Remediation
• ITSM Integration: Seamless Integration Capabilities for Ticket Management & Visibility
• SaaS Management: On-The-Go Management and Adoption of Office 365
• End-User Experience Management: Workplace Monitoring & Analytics
• Conversational AI: Chatbot with integration (ITSM, CRM & HCM) for a seamless experience


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