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Indian Employees share Top COVID-19 Concerns for the Workplace of Today and Tomorrow
In a sweeping survey of employees and business leaders across 11 nations, The Workforce Institute at UKG (Ultimate Kronos Group) found that 53% of...
Sophos launches Rapid Response service to identify and neutralize active Cybersecurity attacks
Sophos has announced the availability of Sophos Rapid Response, an industry-first, fixed-fee remote incident response service that identifies and neutralizes active cybersecurity attacks throughout...
Avaya OneCloud CCaaS now available with Google Cloud Contact Center AI Capabilities In India
Avaya has announced that key Google Cloud Contact Center AI (CCAI) capabilities as a part of Avaya OneCloudTM CCaaS solutions are now available for...
Creating CX resiliency as the world shifts to Digital
How can organizations build and leverage resilience during times of uncertainty, such as today’s global pandemic? That important question was the focus of a...
Avaya OneCloud expands Platform Choice for UCaaS and CCaaS Offerings in India powered by...
Avaya will offer cloud-based communications and collaborations solutions and services for new and existing customers in India, powered by Avaya OneCloud™ and Microsoft Azure....
Four ways customer self service prepares your business for the new normal
By Chuck Leddy
Customer self-service (CSS) is a win-win for all involved in today’s uncertain business landscape, one where remote work and digital-first interactions have...
1 in 2 workers think their PCs are outdated with obsolete software
One in two employees feel their PC devices are out of date or insufficient like not fast or powerful enough to carry out daily...
Most firms to value digital, sustainability combo by 2022: IDC
By 2022, the majority of companies in the world will realise greater value by combining digital and sustainability, giving rise to digitally-driven and sustainably-enabled...
New report puts spotlight on the future workplace of 2030
The latest Ericsson IndustryLab report, The Dematerialized Office, brings insights about the sentiments of white-collar employees and their expectations for their future workplace.
Before the...
71% of Indians expect firms to fast-track digital initiatives: Report
About 71 per cent of Indians expect companies to accelerate digital initiatives, said a new report on Wednesday which showed the many ways customer...