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OTT set for explosive growth in India as Jio plans 5G roll out
In a socially distanced world, over-the-top (OTT) video and data consumption are witnessing a steep surge in India and led by Jio Platforms that...
Google brings India’s mini masterpieces to life with AI, AR
Google Arts and Culture on Thursday announced it has partnered with the National Museum in New Delhi to showcase miniature paintings in a magical...
VC investment in India rose to $3.6 bn in Q3: KPMG
Venture capital investment in India rose from $1.5 billion in the second quarter of this year to $3.6 billion in Q3 despite concerns related...
Can India be the Next AI Superpower?
"India can certainly become the next AI superpower through zealous innovation and consistent R&D in the technology front"
Digital Customer Engagement for the New (Ab)normal
The economic meltdown, triggered by Covid, requires businesses to do even more with even less and customer service is no exception to this new reality
We pay Big Tech to promote our services: Google on lawsuit
Stressing that this is not the dial-up 1990s when changing services was slow and difficult and often required to buy and install software with...
27% Call Centers will switch to Work From Home permanently: Ozonetel Study
53% businesses reported a drop in productivity of call center agents
Uniphore and NTT DATA Sign Multi-year Deal to Bring Conversational Service Automation to Contact...
Based on internal projections and the opportunities currently underway, this partnership could generate more than $50 million in revenue over the next five years
Siemens Healthineers to invest Rs 1,300 cr in India innovation hub
Global med-tech company Siemens Healthineers on Tuesday said it plans to invest Rs 1,300 crore over the next five years in an innovation hub...
Visual Engagement Tools Deliver Great CX: What You Need to Know
These tools will allow agents to create a more personal and secure customer experience at any distance