Tag: AI

With 41% improvement in customer engagement and 20% higher agent efficiency, contact centers now play a vital role in driving business growth

DX will expand from the traditional focus on customer experience to include stakeholder experience to a broader array of people, from end-customers to distribution partners, suppliers, employees, and shareholders. It will ensure a seamless experience for acquiring new stakeholders, selling to them, and servicing their needs.

McAfee Corp., a global leader in online protection, today released its 2024 predictions, revealing the issues consumers are potentially likely to face in 2024, as cybercrooks continue to exploit rapidly advancing AI technology to carry out dangerous deepfakes, identity theft, and increasingly sophisticated cyber scams.

There will be an increase in attacks against AI platforms that will far exceed our understanding and ability to protect them resulting in data leaks, data poisoning and cyber-physical effects.

The accelerated adoption of AI and the massive explosion of generative AI shook up the world this past year. Looking ahead to 2024, here are some insights from Zendesk leaders and customer champions, across sectors, around the world including, a global beauty brand, a German manufacturer, a Brazilian financial services company, and a UK-based charitable social enterprise.

SuperBot, a leading innovator in communication technology, has proudly announced the success of its cutting-edge product, SuperBot Version 6.0. With an impressive track record of serving 350 clients to date, SuperBot is setting its sights on reaching the milestone of 500 clients by the end of 2024.

McDonald’s Corporation and Accenture announced an expansion of their strategic partnership to help execute McDonald’s strategy to leverage the latest edge technology and apply generative AI solutions across its restaurants worldwide to improve operations as well as customer and crew experience

There is an immediate need to move at a faster pace in this landscape to ensure security considerations are embedded in emerging domains such as, but not limited to, 5G, Artificial Intelligence (AI), Machine Learning (ML), Non-Fungible Tokens (NFT), metaverse, cryptocurrency regulations, blockchain, Internet of Things (IoT), drone technology, Virtual Reality, Augmented Reality, robotics and automation, and 3D printing.

Qlik and Mozaic combine expertise to offer enhanced business value through a Data Product Catalog experience, a SaaS Solution

CrowdStrike announced that Optiv, the cyber advisory and solutions leader, has surpassed the $1 billion milestone in sales of its AI-native CrowdStrike Falcon platform through the CrowdStrike Accelerate Partner Program