Tag: BPO
Muddled Libra poses great risk for BPO and Telecommunications industry: Palo Alto Networks Unit...
Unit 42, the threat intelligence and incident response team of global cybersecurity leader Palo Alto Networks, has released a blog with findings from its investigation into Muddled...
Avaya has enabled BPO workers to work from home during COVID-19 crisis
India’s business process outsourcing (BPO) industry continues to safeguard its contact center agents and teams amid the novel Coronavirus-led lockdown by switching to work-from-home...
Avaya cloud solution to supercharge global BPOs’ growth
In a bid to strengthen the Business Process Outsourcing (BPO) community, global communication solution provider Avaya has announced that the first phase of a...
Avaya recognised as ‘2019 Contact Center Vendor of the Year’ by Frost & Sullivan
Avaya Holdings Corp has been honoured with the 2019 Contact Center Vendor of the Year Award at the Frost & Sullivan 2019 India ICT...
Avaya launches Contact Center-as-a-Service for Asia-Pacific market
Communication technology firm Avaya said that it was introducing end-to-end Contact Center-as-a-Service (CCaaS) solutions for the Asia-Pacific market, with the first offerings available in...
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WAISL unveils digital twin-powered APOC with AWS to transform airports.
Amazon Web Services (AWS) India Private Limited announced that WAISL Limited has developed a digital twin-powered integrated Airport Operations Command Center (APOC), on the...
HealthCare Global Enterprises Limited and Accenture collaborate on cancer research and care using advanced...
HealthCare Global Enterprises Limited (HCG) is collaborating with Accenture to accelerate cancer research and care through the use of advanced AI, including generative AI...
Democratisation of AI – Power and responsibility
By Ashok Panda, Vice President, Global Head, AI & Automation Services, Infosys
Almost everyone today is touched by AI technology, often unknowingly. While AI has...