Tag: BPO
Avaya has enabled BPO workers to work from home during COVID-19 crisis
India’s business process outsourcing (BPO) industry continues to safeguard its contact center agents and teams amid the novel Coronavirus-led lockdown by switching to work-from-home...
Avaya cloud solution to supercharge global BPOs’ growth
In a bid to strengthen the Business Process Outsourcing (BPO) community, global communication solution provider Avaya has announced that the first phase of a...
Avaya recognised as ‘2019 Contact Center Vendor of the Year’ by Frost & Sullivan
Avaya Holdings Corp has been honoured with the 2019 Contact Center Vendor of the Year Award at the Frost & Sullivan 2019 India ICT...
Avaya launches Contact Center-as-a-Service for Asia-Pacific market
Communication technology firm Avaya said that it was introducing end-to-end Contact Center-as-a-Service (CCaaS) solutions for the Asia-Pacific market, with the first offerings available in...
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SAS transforms traditional customer data platform capabilities
Marketers face many challenges streamlining customer data that traditional customer data platforms (CDPs) and marketing clouds alleviate. However, CDPs and marketing clouds have associated...
Leveraging automation and intelligent technologies to eliminate blind spots and build a connected enterprise
By N Shashidhar - VP, Global Platform Head, Edge Platforms, EdgeVerve
In an era where organizations today, on average, die younger than their employees, it’s...
Dell APEX portfolio advancements help customers to strengthen multicloud strategies and simplify IT operations
Dell Technologies unveils new Dell APEX offerings across cloud platforms, public cloud storage software, client devices and compute. These additions to the industry’s most...