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Only 8% of customers used Chatbot during their most recent customer service interaction: Gartner

Only 8% of customers used a chatbot during their most recent customer service experience, according to a survey by Gartner, Inc. Of those, just...

Banking-as-a-service will hit mainstream adoption within 2 years: Gartner

Banking-as-a-Service (BaaS) will hit mainstream adoption within two years, according to the latest Gartner Hype Cycle for Digital Banking Transformation. Gartner predicts that 30%...

How will technology enable eCommerce businesses to grow in 2022?

Written by: Mangesh Panditrao, CEO and Co - Founder, Shoptimize The eCommerce industry was already on the rise, with consumers shifting to online channels, and...

ValueFirst launches chatbots for Google business messages

ValueFirst launched Google Business Messages, a new OTT channel on its conversational AI offering, Surbo, to continue helping brands automate their day-to-day operations across...

Gartner: Govt bodies surge invest in AI investment globally, but workforce remains worried

Government organizations around the world are adopting artificial intelligence (AI) technologies to help them achieve their public purpose or mission, but government employees are...

Microsoft Teams gets custom templates, chatbots, virtual appointments

Microsoft has introduced several new capabilities in its video meet app Teams which has become a hub for teamwork combining meetings, calls, chat, and...

Consumers: Chatbots still too dumb to get the job done

Pegasystems Inc. announced survey results from 3,500 global consumers that find most chatbots still aren’t smart enough to meet their high expectations. While most...
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50% of Indian SMEs prioritise Cloud for business expansion in FY2024, finds‘SME Digital Insights’...

Fuelled by India's growing digital acceleration, small and medium enterprises (SMEs) are rapidly leveraging Cloud for their competitive edge, according to a new ‘SME...

More than a third of sensitive business information entered into Generative AI Apps is...

Netskope published new research showing that regulated data (data that organisations have a legal duty to protect) makes up more than a third of...

Kore.ai launches GALE to accelerate advanced GenAI adoption for enterprises

Kore.ai announced GALE—Generative AI and LLM Platform for Enterprises. This platform enables businesses to build powerful GenAI applications that enhance productivity and innovation and...
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