Tag: Chatbots
Only 8% of customers used Chatbot during their most recent customer service interaction: Gartner
Only 8% of customers used a chatbot during their most recent customer service experience, according to a survey by Gartner, Inc. Of those, just...
Banking-as-a-service will hit mainstream adoption within 2 years: Gartner
Banking-as-a-Service (BaaS) will hit mainstream adoption within two years, according to the latest Gartner Hype Cycle for Digital Banking Transformation. Gartner predicts that 30%...
How will technology enable eCommerce businesses to grow in 2022?
Written by: Mangesh Panditrao, CEO and Co - Founder, Shoptimize
The eCommerce industry was already on the rise, with consumers shifting to online channels, and...
ValueFirst launches chatbots for Google business messages
ValueFirst launched Google Business Messages, a new OTT channel on its conversational AI offering, Surbo, to continue helping brands automate their day-to-day operations across...
Gartner: Govt bodies surge invest in AI investment globally, but workforce remains worried
Government organizations around the world are adopting artificial intelligence (AI) technologies to help them achieve their public purpose or mission, but government employees are...
Microsoft Teams gets custom templates, chatbots, virtual appointments
Microsoft has introduced several new capabilities in its video meet app Teams which has become a hub for teamwork combining meetings, calls, chat, and...
Consumers: Chatbots still too dumb to get the job done
Pegasystems Inc. announced survey results from 3,500 global consumers that find most chatbots still aren’t smart enough to meet their high expectations. While most...
Latest article
Hitachi Vantara Introduces Pentaho+, A Simplified Platform for Trusted, GenAI-ready Data
Hitachi Vantara, the data storage, infrastructure, and hybrid cloud management subsidiary of Hitachi, Ltd., announced Pentaho+, an integrated platform from the Pentaho software business...
Fortinet Extends its Universal SASE Footprint Through Expanded Strategic Partnership with Digital Realty
Fortinet announced an expanded strategic partnership with Digital Realty. This partnership accelerates the expansion of Fortinet Universal SASE, which has already surpassed over 100...
5C Network Launches Neocortex: A State-of-the-Art R&D Centre in Coimbatore
5C Network is proud to announce the inauguration of its new Research and Development centre, Neocortex, in Coimbatore. This strategic expansion follows the acquisition...