Tag: Chatbots
Only 8% of customers used Chatbot during their most recent customer service interaction: Gartner
Only 8% of customers used a chatbot during their most recent customer service experience, according to a survey by Gartner, Inc. Of those, just...
Banking-as-a-service will hit mainstream adoption within 2 years: Gartner
Banking-as-a-Service (BaaS) will hit mainstream adoption within two years, according to the latest Gartner Hype Cycle for Digital Banking Transformation. Gartner predicts that 30%...
How will technology enable eCommerce businesses to grow in 2022?
Written by: Mangesh Panditrao, CEO and Co - Founder, Shoptimize
The eCommerce industry was already on the rise, with consumers shifting to online channels, and...
ValueFirst launches chatbots for Google business messages
ValueFirst launched Google Business Messages, a new OTT channel on its conversational AI offering, Surbo, to continue helping brands automate their day-to-day operations across...
Gartner: Govt bodies surge invest in AI investment globally, but workforce remains worried
Government organizations around the world are adopting artificial intelligence (AI) technologies to help them achieve their public purpose or mission, but government employees are...
Microsoft Teams gets custom templates, chatbots, virtual appointments
Microsoft has introduced several new capabilities in its video meet app Teams which has become a hub for teamwork combining meetings, calls, chat, and...
Consumers: Chatbots still too dumb to get the job done
Pegasystems Inc. announced survey results from 3,500 global consumers that find most chatbots still aren’t smart enough to meet their high expectations. While most...
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Ericsson and F.I.R.S.T partners at IIT Kanpur for driving innovative financial solutions
Ericsson and the Foundation for Innovation & Research in Science & Technology (F.I.R.S.T) at the Indian Institute of Technology (IIT) Kanpur have announced a...
Oracle Introduces New AI Capabilities to Help Organisations Boost Sales
The new AI capabilities will help organisations generate more sales faster by automating time-consuming tasks and enabling front office professionals to more precisely target, engage, and serve buyers.
HCLTech appoints Lee Fang Chew as Independent Director
HCLTech announced the appointment of Lee Fang Chew as an Independent Director of the company with effect from April 25, 2024.
Lee Fang Chew brings...