Tag: Contact Center
Growing acceptance for automated assistants in the contact center: Kore.ai research
New research from the world’s leading enterprise AI Company providing conversational and generative AI platforms and solutions, has revealed a growing acceptance for...
HGS launches New Contact Center Analytics Platform
Hinduja Global Solutions(HGS) has launched HGS PULSE, a new contact center analytics platform that provides business performance and customer insights using near real-time data....
Avaya and Afiniti expand AI in contact center segment
Avaya Holdings Corp has expanded its integration with Afiniti to improve customer experience and contact center performance through new capabilities applying behavioural pairing AI...
Avaya recognised as ‘2019 Contact Center Vendor of the Year’ by Frost & Sullivan
Avaya Holdings Corp has been honoured with the 2019 Contact Center Vendor of the Year Award at the Frost & Sullivan 2019 India ICT...
Avaya expands relationship with Collab9 to accelerate delivery of Avaya OneCloud solutions
Avaya Holdings Corp has announced an acceleration of its ongoing relationship with Collab9, a FedRAMP-authorised Unified Communications as a Service (UCaaS) and Contact Center...
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Synology introduces advanced data management and security solutions against the rising ransomware threats in...
Synology, a global leader in data management and security solutions, today unveiled their new solutions and products aimed at addressing the growing challenge posed...
ASUS servers democratise AI development with Yotta in India
ASUS announced Yotta has selected ESC N8-E11, an advanced NVIDIA® HGX H100 eight-GPU AI server for its Shakti Cloud platform.
Shakti Cloud is Yotta’s latest...
Lenovo announces LISSA: New AI-powered capability that helps businesses reduce IT footprint
A new Lenovo AI-powered sustainability engine empowers businesses to help make more data-driven and sustainable IT buying decisions. Lenovo’s Intelligent Sustainability Solutions Advisor (LISSA)...