Tag: Contact Center
HGS launches New Contact Center Analytics Platform
Hinduja Global Solutions(HGS) has launched HGS PULSE, a new contact center analytics platform that provides business performance and customer insights using near real-time data....
Avaya and Afiniti expand AI in contact center segment
Avaya Holdings Corp has expanded its integration with Afiniti to improve customer experience and contact center performance through new capabilities applying behavioural pairing AI...
Avaya recognised as ‘2019 Contact Center Vendor of the Year’ by Frost & Sullivan
Avaya Holdings Corp has been honoured with the 2019 Contact Center Vendor of the Year Award at the Frost & Sullivan 2019 India ICT...
Avaya expands relationship with Collab9 to accelerate delivery of Avaya OneCloud solutions
Avaya Holdings Corp has announced an acceleration of its ongoing relationship with Collab9, a FedRAMP-authorised Unified Communications as a Service (UCaaS) and Contact Center...
Latest article
62% of Indian small businesses use website, online store, or e-commerce platform as main...
GoDaddy, the company that helps entrepreneurs thrive, released the survey findings from its GoDaddy 2023 Data Observatory. The GoDaddy survey studies the current state...
Apar Technologies ties up with BigTapp Analytics to boost its AI powered data analytics...
Apar Technologies, a global software services and consulting company headquartered in Singapore, announced its strategic investment in BigTapp Analytics, a fast-growing data analytics services...
How cloud-native architecture and next-gen networking drive business success
By Prasanna C, General Manager & Head of Business, Polarin
In today's fast-paced and evolving landscape, organizations face the critical challenge of adapting quickly and...