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HGS launches New Contact Center Analytics Platform

Hinduja Global Solutions(HGS) has launched HGS PULSE, a new contact center analytics platform that provides business performance and customer insights using near real-time data....

Avaya and Afiniti expand AI in contact center segment

Avaya Holdings Corp has expanded its integration with Afiniti to improve customer experience and contact center performance through new capabilities applying behavioural pairing AI...

Avaya recognised as ‘2019 Contact Center Vendor of the Year’ by Frost & Sullivan

Avaya Holdings Corp has been honoured with the 2019 Contact Center Vendor of the Year Award at the Frost & Sullivan 2019 India ICT...

Avaya expands relationship with Collab9 to accelerate delivery of Avaya OneCloud solutions

Avaya Holdings Corp has announced an acceleration of its ongoing relationship with Collab9, a FedRAMP-authorised Unified Communications as a Service (UCaaS) and Contact Center...
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