Tag: Contact Center
Growing acceptance for automated assistants in the contact center: Kore.ai research
New research from the world’s leading enterprise AI Company providing conversational and generative AI platforms and solutions, has revealed a growing acceptance for...
HGS launches New Contact Center Analytics Platform
Hinduja Global Solutions(HGS) has launched HGS PULSE, a new contact center analytics platform that provides business performance and customer insights using near real-time data....
Avaya and Afiniti expand AI in contact center segment
Avaya Holdings Corp has expanded its integration with Afiniti to improve customer experience and contact center performance through new capabilities applying behavioural pairing AI...
Avaya recognised as ‘2019 Contact Center Vendor of the Year’ by Frost & Sullivan
Avaya Holdings Corp has been honoured with the 2019 Contact Center Vendor of the Year Award at the Frost & Sullivan 2019 India ICT...
Avaya expands relationship with Collab9 to accelerate delivery of Avaya OneCloud solutions
Avaya Holdings Corp has announced an acceleration of its ongoing relationship with Collab9, a FedRAMP-authorised Unified Communications as a Service (UCaaS) and Contact Center...
Latest article
Partnering for Success: Informatica’s Approach to Driving Data Management Innovation in India
In an exclusive interview with CRN India, Richard Ganley, Senior Vice President of Global Partners, Informatica, delves into the company's cutting-edge solutions and strategic...
Rahul Bhatia of InterGlobe and C.P. Gurnani of Assago announce a Joint Venture to...
In a move that is set to transform the AI landscape, Rahul Bhatia, Group Managing Director of InterGlobe and C.P. Gurnani, Chairman of Assago...
TELUS International inaugurates TELUS Digitisation Campus in India
TELUS International launched its TELUS Digitisation Campus in India. This new campus addresses the growing demand for global technology implementation and optimisation in global...