Tag: customer experience (CX)
IDC India: Hyper-Personalization is the need of the hour in the post-pandemic era
Hyper-Personalization is the Need of the Hour in the Post-Pandemic Era, Says IDC India
India, – In a recent report, titled Redefining User Experience: Evolving...
Genesys celebrates partner success at the 2022 APAC Partner Conference
Genesys recognised its partners with several partnership excellence awards during the 2022 APAC Virtual Partner Conference for their proven success in advancing and elevating...
Harvard Business Study: Leading CX measurement strategies are moving beyond NPS
A new study released today from Harvard Business Review Analytic Services, in association with Genesys, a global cloud leader in customer experience orchestration, reveals...
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TMRW, an Aditya Birla Venture has partnered with Google Cloud to revolutionise fashion with...
Bewakoof, the trendsetting fashion brand, of TMRW, an Aditya Birla Venture, announced a collaboration with Google Cloud to empower users to explore Generative AI...
Hitachi and Google Cloud announce strategic partnership to accelerate innovation and productivity with Generative...
Hitachi, Ltd. and Google Cloud announced a multi-year partnership to accelerate enterprise innovation and productivity with generative AI. Hitachi will form a new business...
Convin unveils revolutionary AI solutions: Real-time Agent Assist and Manager Assist to redefine customer...
Convin recently introduced two new customer-centric solutions: Real-time Agent Assist and Manager Assist. Designed for the dynamic environment of BFSI, these tools aim to...