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Zendesk leaders and customers share predictions on AI, customer experience, data privacy and security

The accelerated adoption of AI and the massive explosion of generative AI shook up the world this past year. Looking ahead to 2024, here are some insights from Zendesk leaders and customer champions, across sectors, around the world including, a global beauty brand, a German manufacturer, a Brazilian financial services company, and a UK-based charitable social enterprise.

McDonald’s Corporation and Accenture Expand Partnership to Accelerate Technology Adoption and Reinvent Customer and...

McDonald’s Corporation and Accenture announced an expansion of their strategic partnership to help execute McDonald’s strategy to leverage the latest edge technology and apply generative AI solutions across its restaurants worldwide to improve operations as well as customer and crew experience

AI is crucial in enhancing customer service over any other industry: Alan Masarek, CEO,...

Emerging technologies like AI has taken over the world transforming not only businesses but governments and even the people. AI has been pivotal in...

Persistent Expands Executive Leadership Team in Support of Its Ambitious Growth Plans

Persistent Systems a global Digital Engineering and Enterprise Modernisation leader, is pleased to announce the expansion of its executive leadership team with the addition of four seasoned industry leaders.

How is KYC automation adding to an improved customer experience?

In addition to security and compliance, customer identity verification enhances customer experiences when implemented effectively.

Digital Renaissance by SMBs Redefining Success with Transformation

Implementation, challenges and benefits are 3 stops to enable digital renaissance

JFrog Announces “Customer First” Channel Partner Program

Innovative business framework enables partners to efficiently deliver . DevOps and DevSecOps solutions to help companies better build and secure their software supply chains

NIBAV Lift delivers personalized customer experience with the power of Salesforce

NIBAV Lifts, a leading manufacturer in the premier home lifts industry announced a collaboration with Salesforce, the global CRM leader, to create a seamless...

Tata Capital launches generative AI powered chatbot to enhance customer experience

Tata Capital, the financial services arm of the Tata Group, has introduced the use of generative AI -within ‘TIA’, the company’s chatbot, marking a significant...

Tech Mahindra partners with Bank of Baroda to deploy digital solutions to enhance customer...

Tech Mahindra, a leading provider of digital transformation, consulting and business re-engineering services and solutions, today announced its partnership with Bank of Baroda, to...
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Lexar appoints Adarsh Technologies as its channel partner for South India

Lexar, has announced the appointment of Adarsh Technologies based in Bengaluru, as its strategic channel partner for the state of Karnataka, South India. As...

Alteryx unveils industry’s first AI assistant designed to empower users to seamlessly build analytical...

Alteryx AiDIN Copilot designed to streamline analytics workflows with natural language AI to make it easier to onboard new users and drive decisions up...

Kaspersky’s award-winning Security Awareness now offered on-premises

A large number of companies around the world have introduced strict security policies that do not allow cloud cybersecurity training solutions due to their...
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