Tag: Customer Experience

With 41% improvement in customer engagement and 20% higher agent efficiency, contact centers now play a vital role in driving business growth

DX will expand from the traditional focus on customer experience to include stakeholder experience to a broader array of people, from end-customers to distribution partners, suppliers, employees, and shareholders. It will ensure a seamless experience for acquiring new stakeholders, selling to them, and servicing their needs.

The accelerated adoption of AI and the massive explosion of generative AI shook up the world this past year. Looking ahead to 2024, here are some insights from Zendesk leaders and customer champions, across sectors, around the world including, a global beauty brand, a German manufacturer, a Brazilian financial services company, and a UK-based charitable social enterprise.

McDonald’s Corporation and Accenture announced an expansion of their strategic partnership to help execute McDonald’s strategy to leverage the latest edge technology and apply generative AI solutions across its restaurants worldwide to improve operations as well as customer and crew experience

Emerging technologies like AI has taken over the world transforming not only businesses but governments and even the people. AI has been pivotal in...

Persistent Systems a global Digital Engineering and Enterprise Modernisation leader, is pleased to announce the expansion of its executive leadership team with the addition of four seasoned industry leaders.

In addition to security and compliance, customer identity verification enhances customer experiences when implemented effectively.

Implementation, challenges and benefits are 3 stops to enable digital renaissance

Innovative business framework enables partners to efficiently deliver . DevOps and DevSecOps solutions to help companies better build and secure their software supply chains

NIBAV Lifts, a leading manufacturer in the premier home lifts industry announced a collaboration with Salesforce, the global CRM leader, to create a seamless...