Tag: Customer Experience
Tata Capital launches generative AI powered chatbot to enhance customer experience
Tata Capital, the financial services arm of the Tata Group, has introduced the use of generative AI -within ‘TIA’, the company’s chatbot, marking a significant...
Tech Mahindra partners with Bank of Baroda to deploy digital solutions to enhance customer...
Tech Mahindra, a leading provider of digital transformation, consulting and business re-engineering services and solutions, today announced its partnership with Bank of Baroda, to...
Yantra ties up with CaratLane to achieve data-driven operations and omnichannel customer experience with...
Yantra, a leading management and business consulting firm offering simple and streamlined business transformation solutions, announced the successful digital transformation for CaratLane, India's largest omnichannel...
In the age of AI, the need for a data-sensitive culture has become paramount:...
Gaurav Shinh, Founder and CEO of SCIKIQ, shares his insights on the importance of contextualizing data for businesses in today's fast-paced digital world. He...
Bank of Abyssinia chooses Newgen for delivering superior customer experience
Newgen Software, a global provider of low code-based digital transformation platform, NewgenONE, today announced that Bank of Abyssinia, one of the fastest growing banks in...
Bijak collaborates with MoEngage to deliver personalized customer experience
MoEngage, an insights-led customer engagement platform, announced that Bijak, India’s most trusted agriculture trading platform, has experienced a significant increase in reach and engagement...
Infobip reveals the five most significant trends in customer experience and omnichannel communications for...
Global cloud communications platform Infobip reveals its top five trends for customer experience and omnichannel communications for 2023. According to global market research firm Forrester better customer...
4 ways technology will drive innovation in 2023
By Ravi Chhabria, managing director, NetApp India
At the turn of the decade, we witnessed a digital transformation like no other. Owing to various circumstances,...
Sony India bolsters its customer experience with Isha, a voice AI agent powered by...
Pioneering voice automation in customer service, Sony India has recently launched voice AI agent services at their Customer Experience Center. Powered by Yellow.ai, a...
How knowledge graphs can transform supply chain management in India
By Rahul Tenglikar, Regional Director- India, Neo4j
An efficient supply chain is at the core of any business since it impacts multiple other consequent processes...
Latest article
Gartner says GenAI will require 80% of engineering workforce to upskill through 2027
Through 2027, generative AI (GenAI) will spawn new roles in software engineering and operations, requiring 80% of the engineering workforce to upskill, according to...
Infopercept appoints Jhilmil Kochar as strategic advisor and Independent Director to the board
Infopercept Consulting Pvt Ltd, a global platform-led managed security services company, today announced the appointment of Jhilmil Kochar, former Managing Director of Crowdstrike, as...
Airtel Business partners with Fortinet, launches ‘Airtel Secure Internet’ – a next-gen, secure connectivity...
Airtel Business, the B2B arm of Bharti Airtel ("Airtel"), has leveraged new-age cybersecurity solutions from Fortinet, a global cybersecurity leader driving the convergence of...