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Bank of Abyssinia chooses Newgen for delivering superior customer experience

Newgen Software, a global provider of low code-based digital transformation platform, NewgenONE, today announced that Bank of Abyssinia, one of the fastest growing banks in...

Bijak collaborates with MoEngage to deliver personalized customer experience

MoEngage, an insights-led customer engagement platform, announced that Bijak, India’s most trusted agriculture trading platform, has experienced a significant increase in reach and engagement...

Infobip reveals the five most significant trends in customer experience and omnichannel communications for...

Global cloud communications platform Infobip reveals its top five trends for customer experience and omnichannel communications for 2023. According to global market research firm Forrester better customer...

4 ways technology will drive innovation in 2023

By Ravi Chhabria, managing director, NetApp India At the turn of the decade, we witnessed a digital transformation like no other. Owing to various circumstances,...

Sony India bolsters its customer experience with Isha, a voice AI agent powered by...

Pioneering voice automation in customer service, Sony India has recently launched voice AI agent services at their Customer Experience Center. Powered by Yellow.ai, a...

How knowledge graphs can transform supply chain management in India

By Rahul Tenglikar, Regional Director- India, Neo4j An efficient supply chain is at the core of any business since it impacts multiple other consequent processes...

Tata CLiQ partners with Salesforce to redefine customer experience

Salesforce announced that Tata CLiQ has leveraged Salesforce Service Cloud, to deliver the right experiences across multiple channels to consumers with contextual, proactive and personalized interactions. Tata CLiQ...
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What will keep the C-Suite busy in 2022-23?  

Written by: Jagannadh Kanumuri, President & CEO, ACI Infotech From AI to tackling cybersecurity threats, and focusing on customer experience, here's what the C-suite should...

Role of Data Science and AI in customer service management

Written by: Rohan Joshi and Sudhir Prabhu (co-founders of Wolken Software) Customer connections are critical for the success of your firm. The quality of your...

Gupshup ties up with Truecaller to help enterprises improve customer experience

Gupshup announced a technology partnership with Truecaller, the global platform for verifying contacts and blocking unwanted communications, to empower enterprises with access to advanced...
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Aurionpro Solutions acquires Arya.ai, to power next generation Enterprise AI platforms for Financial Institutions...

Aurionpro Solutions Limited announces the strategic acquisition of Mumbai-based Banking and Insurance focused PaaS startup, Arya.ai. With Arya.ai, Aurionpro will significantly enhance its portfolio of enterprise fintech offerings to expedite the adoption of AI that is responsible, accurate, and auditable, aligning strongly with the rapidly evolving demands of Banks and Insurers.

Dell Technologies unveils the new AI-powered commercial PC portfolio in India

Dell Technologies is officially launching the broadest portfolio of commercial AI laptops and mobile workstations in India. These new PCs are designed to bring organisations and employee productivity into the AI era.

Zendesk collaborates with Anthropic and AWS to help businesses deliver exceptional AI-powered customer experiences

Zendesk announced a collaboration with Amazon Web Services (AWS) and Anthropic to offer faster, more efficient, and accurate AI features
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