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Tag: Customer experience(CX)

Zendesk signs definitive agreement to acquire Klaus

Acquisition deepens company’s commitment to leading the future of AI-powered customer experience (CX) with new and transformative quality management capabilities

Customer experience drives brand loyalty: Genesys report

Poor customer experiences are threatening brand loyalty, with nearly one-third (31%) of consumers opting to take their business elsewhere after a dissatisfactory interaction last...
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Gartner Predicts 80% of D&A Governance Initiatives Will Fail by 2027, Due to a...

By 2027, 80% of data and analytics (D&A) governance initiatives will fail due to a lack of a real or manufactured crisis, according to Gartner, Inc.

Accenture Song to Acquire Mindcurv to Expand Composable Commerce Capabilities

Accenture has agreed to acquire Mindcurv, a cloud-native digital experience and data analytics company specializing in composable software, digital engineering and commerce services for more than 200 clients worldwide

SPARSH Hospital signs MoU with GE HealthCare to Advance Clinical Care in India

With a vision to further strengthen the healthcare infrastructure in the state of Karnataka, the renowned SPARSH Group of Hospitals has signed an Memorandum...
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