Tag: Customer Service
79% of Indian companies plan to increase AI spending in 2025: Freshworks’ AI Workplace...
Companies in India believe AI is essential for business success in 2025, showcasing the highest sentiment globally, according to the Freshworks’ AI Workplace Report....
AI is crucial in enhancing customer service over any other industry: Alan Masarek, CEO,...
Emerging technologies like AI has taken over the world transforming not only businesses but governments and even the people. AI has been pivotal in...
Xiaomi India launches a 10-day free phone health check-up service camp
Xiaomi India announced its 10-day customer service summer camp for users and fans in India. The camp will be active starting from 1st- 10th...
BRAC Bank selects Newgen to deploy Document Management System for faster and better customer...
Newgen Software, a global provider of low code digital transformation platform, announced that BRAC Bank, one of the largest financial institutions, based in Dhaka, Bangladesh, has...
Integrating the role of digital evolution and the future of customer service
By Aaron Fernandez, Co-Founder, Kilowott
Technology has become increasingly embedded in every aspect of customer interaction with brands over the last decade, from advertising and...
84% of Indian consumers feel like service is an afterthought: Zendesk Study
Zendesk’s landmark annual research has highlighted the potential for businesses to drive business success with a focus on customer experiences as 94% of Indian...
Automation Anywhere launches new contact center solutions
Automation Anywhere introduced Automation Anywhere solutions for Contact Centers- a cloud-native, AI-driven automation solution that empowers enterprises to deliver better customer service faster.
Today, customers...
Druva forefronts Industry with Best-in-Class Customer Support for its Cloud Platform
Druva Inc. announced that it has been recognized as one of the highest-rated SaaS companies for customer service. An independent evaluation and analysis by...
Axis Communications upgrades support tools to service Cloud for improved customer service
Axis Communications has announced the upgradation of support tools to service cloud for improving and enhancing customer satisfaction. The recent upgradation integrates different tools...
Canon India reveals its focus on market engineering
Canon India has shared its plans to further augment its expertise in the customer service domain. Referred to as Market Engineering at Canon, the...
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BD Software partners with OctoXLabs to bring advanced CAASM solutions to the Indian market.
BD Software Distribution Pvt. Ltd. joined hands with OctoXLabs to strengthen its cybersecurity portfolio with advanced Cyber Asset Attack Surface Management capabilities.
OctoXLabs is offering...
Genesys launches executive briefing centre in India to improve AI-powered customer experience innovation
Genesys unveiled its state-of-the-art Executive Briefing Centre (EBC) in Chennai, underscoring its ongoing expansion and commitment to India. The newly established experiential facility offers...
OVHcloud announces general availability of its data platform
OVHcloud launches its enterprise grade Data Platform solution. Centred on the importance and value of data, the innovative end-to-end Platform-as-a-Service (PaaS) platform helps organisations...