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AI is crucial in enhancing customer service over any other industry: Alan Masarek, CEO,...

Emerging technologies like AI has taken over the world transforming not only businesses but governments and even the people. AI has been pivotal in...

Xiaomi India launches a 10-day free phone health check-up service camp

Xiaomi India announced its 10-day customer service summer camp for users and fans in India. The camp will be active starting from 1st- 10th...

BRAC Bank selects Newgen to deploy Document Management System for faster and better customer...

Newgen Software, a global provider of low code digital transformation platform, announced that BRAC Bank, one of the largest financial institutions, based in Dhaka, Bangladesh, has...

Integrating the role of digital evolution and the future of customer service

By Aaron Fernandez, Co-Founder, Kilowott Technology has become increasingly embedded in every aspect of customer interaction with brands over the last decade, from advertising and...

84% of Indian consumers feel like service is an afterthought: Zendesk Study

Zendesk’s landmark annual research has highlighted the potential for businesses to drive business success with a focus on customer experiences as 94% of Indian...

Automation Anywhere launches new contact center solutions

Automation Anywhere introduced Automation Anywhere solutions for Contact Centers- a cloud-native, AI-driven automation solution that empowers enterprises to deliver better customer service faster. Today, customers...

Druva forefronts Industry with Best-in-Class Customer Support for its Cloud Platform

Druva Inc. announced that it has been recognized as one of the highest-rated SaaS companies for customer service. An independent evaluation and analysis by...

Axis Communications upgrades support tools to service Cloud for improved customer service

Axis Communications has announced the upgradation of support tools to service cloud for improving and enhancing customer satisfaction. The recent upgradation integrates different tools...

Canon India reveals its focus on market engineering

Canon India has shared its plans to further augment its expertise in the customer service domain. Referred to as Market Engineering at Canon, the...
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Lexar appoints Adarsh Technologies as its channel partner for South India

Lexar, has announced the appointment of Adarsh Technologies based in Bengaluru, as its strategic channel partner for the state of Karnataka, South India. As...

Alteryx unveils industry’s first AI assistant designed to empower users to seamlessly build analytical...

Alteryx AiDIN Copilot designed to streamline analytics workflows with natural language AI to make it easier to onboard new users and drive decisions up...

Kaspersky’s award-winning Security Awareness now offered on-premises

A large number of companies around the world have introduced strict security policies that do not allow cloud cybersecurity training solutions due to their...
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