Tag: CX
We’ve sharpened our focus as a company, concentrating on the three pillars of EX,...
In a recent interaction with CRN India, Shelton Rego, Vice President and Managing Director-India, Freshworks, discusses the company’s performance over the past year and...
57% Indian consumers prefer AI-enabled tools over human interactions, brands catching up on adoption:...
In the rapidly evolving landscape of consumer preferences, Indian consumers have emerged as global frontrunners in embracing AI-driven interactions, however, Indian brands are trailing the world in harnessing the latest AI innovations, a new report shows
AI-led Automation Has Transformed Contact Center Performance in 2023: Ozonetel Study
With 41% improvement in customer engagement and 20% higher agent efficiency, contact centers now play a vital role in driving business growth
IDC India: Hyper-Personalization is the need of the hour in the post-pandemic era
Hyper-Personalization is the Need of the Hour in the Post-Pandemic Era, Says IDC India
India, – In a recent report, titled Redefining User Experience: Evolving...
Uniphore introduces additions to its Conversational Automation Platform
Uniphore announced the addition of new solutions to its flagship Conversational AI & Automation platform — the industry’s only platform that provides intent, sentiment,...
Firstsource Partners with Uniphore to Deliver Exceptional Customer Experience Leveraging their AI and...
Firstsource Solutions Limited, a global provider of Business Process Management (BPM) services and a RP-Sanjiv Goenka Group company, has announced a strategic partnership with...
Businesses leading in customer experience are three times more likely to have exceeded 2019...
Globally, two in five (40%) businesses leading in customer experience (CX) significantly exceeded their 2019 business goals, compared to 13% of businesses not leading...
Increasing role of UX / CX in the journey of digital transformation for growth-oriented...
By Nilesh Gupta
Today, startups that build tools for businesses looking to automate their customer service experience and operations are being acquired by global companies....
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Toshiba’s GridDB cloud goes global: Powering the backbone of data-driven transformation
As the digital transformation (DX) wave sweeps across industries worldwide, the race to manage and make sense of massive volumes of data—especially from IoT...
Hon’ble Chief Minister of Tamil Nadu Thiru M. K. Stalin Inaugurates South India’s Largest...
Sify Infinit Spaces Limited announced the inauguration of South India’s largest AI-ready data center campus, located in Siruseri, Tamil Nadu by the Hon’ble Chief...
AI Is Redefining Tech Infrastructure Priorities: Seagate Report Calls for Balance Between Cost and...
Seagate Technology Holdings plc released the Decarbonising Data1 report, its latest global report based on a commissioned survey, highlighting the growing sustainability challenges facing...