Tag: CX
IDC India: Hyper-Personalization is the need of the hour in the post-pandemic era
Hyper-Personalization is the Need of the Hour in the Post-Pandemic Era, Says IDC India
India, – In a recent report, titled Redefining User Experience: Evolving...
Uniphore introduces additions to its Conversational Automation Platform
Uniphore announced the addition of new solutions to its flagship Conversational AI & Automation platform — the industry’s only platform that provides intent, sentiment,...
Firstsource Partners with Uniphore to Deliver Exceptional Customer Experience Leveraging their AI and...
Firstsource Solutions Limited, a global provider of Business Process Management (BPM) services and a RP-Sanjiv Goenka Group company, has announced a strategic partnership with...
Businesses leading in customer experience are three times more likely to have exceeded 2019...
Globally, two in five (40%) businesses leading in customer experience (CX) significantly exceeded their 2019 business goals, compared to 13% of businesses not leading...
Increasing role of UX / CX in the journey of digital transformation for growth-oriented...
By Nilesh Gupta
Today, startups that build tools for businesses looking to automate their customer service experience and operations are being acquired by global companies....
Latest article
USEReady Recognised as a Leader in Generative AI by AIM Research
USEReady, a data analytics solutions provider, has been named a “Leader” in AIM Research's PeMA Quadrant 2023 for Top Generative AI Service Providers. This prestigious recognition reflects USEReady's innovative spirit, technical excellence, and commitment to delivering real-world AI solutions.
Clover Infotech Wins Four Marquee Oracle Fusion Cloud Deals in Four Months
Clover Infotech, one of the most preferred Oracle partners in EMEA and India, has won four Oracle Fusion Cloud deals in the last four...
77% Organizations Fall Victim to Repeated Cyberattacks: Trellix Report
Trellix, the cybersecurity company delivering the future of extended detection and response (XDR), released new research as part of the company’s Mind of the CISO initiative. Trellix’s ‘Mind of the CISO: Behind the Breach’ research surveyed global Chief Information Security Officers (CISOs) across major industries to better understand the unique challenges faced after experiencing a cyber attack.