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57% Indian consumers prefer AI-enabled tools over human interactions, brands catching up on adoption:...

In the rapidly evolving landscape of consumer preferences, Indian consumers have emerged as global frontrunners in embracing AI-driven interactions, however, Indian brands are trailing the world in harnessing the latest AI innovations, a new report shows

AI-led Automation Has Transformed Contact Center Performance in 2023: Ozonetel Study 

With 41% improvement in customer engagement and 20% higher agent efficiency, contact centers now play a vital role in driving business growth

IDC India: Hyper-Personalization is the need of the hour in the post-pandemic era

Hyper-Personalization is the Need of the Hour in the Post-Pandemic Era, Says IDC India India,  – In a recent report, titled Redefining User Experience: Evolving...

Uniphore introduces additions to its Conversational Automation Platform

Uniphore announced the addition of new solutions to its flagship Conversational AI & Automation platform — the industry’s only platform that provides intent, sentiment,...

Firstsource Partners with Uniphore to Deliver Exceptional Customer Experience Leveraging their AI and...

Firstsource Solutions Limited, a global provider of Business Process Management (BPM) services and a RP-Sanjiv Goenka Group company, has announced a strategic partnership with...

Businesses leading in customer experience are three times more likely to have exceeded 2019...

Globally, two in five (40%) businesses leading in customer experience (CX) significantly exceeded their 2019 business goals, compared to 13% of businesses not leading...

Increasing role of UX / CX in the journey of digital transformation for growth-oriented...

By Nilesh Gupta Today, startups that build tools for businesses looking to automate their customer service experience and operations are being acquired by global companies....
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ASUS fortifies its pan India retail strategy with the launch of its new Pegasus...

As a step towards fortifying the brand’s retail footprint across the country, ASUS India, a Taiwanese tech giant today announced the launch of the...

Supertron VAD celebrates 5 years of innovation and strategic growth

SupertronVAD, a prominent Value Added Distributor (VAD) in the technology sector, recently marked a significant milestone - completing 5 years of operations with commendable...

CommScope to sell its Outdoor Wireless Networks and Distributed Antenna Systems businesses to Amphenol...

CommScope announced it has entered into a definitive agreement to sell its Outdoor Wireless Networks (OWN) segment as well as the Distributed Antenna Systems...
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