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Genesys to Acquire Radarr Technologies, Unifying the Customer Experience Like Never Before

Genesys announced it has entered into an agreement to acquire Radarr Technologies, a leading AI-based social and digital listening, analytics, and consumer engagement company. By...

Genesys Cloud CX grows revenue over 50% year-over-year and generates nearly $1.2 bn in...

Genesys, a global cloud leader in AI-powered experience orchestration, reported results for the second quarter of its fiscal year 2024 (May 1 –July 31,...

Genesys partner conference recognises SaaS partners in the CX industry

Genesys, a global cloud leader in experience orchestration, held its annual Partner Conference this week in Phuket, and hosted the APAC Partner awards to recognise strategic partners...

Customer experience drives brand loyalty: Genesys report

Poor customer experiences are threatening brand loyalty, with nearly one-third (31%) of consumers opting to take their business elsewhere after a dissatisfactory interaction last...

Genesys ties up with AWS

Genesys announced a new Strategic Collaboration Agreement (SCA) with Amazon Web Services, Inc. (AWS) to help organisations create exceptional experiences through deeper coordination of...
Cloud Computing

Genesys introduces Cloud AI Experience to orchestrate unique customer Journeys

Genesys introduced Genesys Cloud AI Experience, a new solution designed to help organizations optimise customer journeys through accelerated experience innovation powered by smarter personalization, automation...

Tata Communications enhances InstaCC Platform with digital features

Tata Communications enhances its InstaCC platform with digital features to transform customer engagement of enterprises. It stitches a secure, connected digital fabric that allows...

Equinix India collaborates with Guidance

Equinix India has signed a Memorandum of Understanding (MoU) with Guidance, the nodal agency of Government of Tamil Nadu for promotion and facilitation of...

Genesys offers IHCL enhanced customer experiences with Genesys Multicloud CX

Genesys has collaborated with Indian Hotels Company (IHCL), India’s largest hospitality company, to embark on a journey of digital transformation with IHCL’s Digital Omni-Channel...

Zoom ties up with Genesys to improve customer experiences

Zoom Video Communications and Genesys have expanded their partnership to help businesses deliver effortless customer experience by building upon their integration between Zoom Phone...
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57% Indian consumers prefer AI-enabled tools over human interactions, brands catching up on adoption:...

In the rapidly evolving landscape of consumer preferences, Indian consumers have emerged as global frontrunners in embracing AI-driven interactions, however, Indian brands are trailing the world in harnessing the latest AI innovations, a new report shows

Oracle hosted an exclusive briefing in Mumbai to discuss its partner strategy

Oracle hosted an exclusive briefing in Mumbai to discuss its partner strategy. Oracle was joined by long-term Oracle Partner Network (OPN) members, PwC and Path Infotech.

Kyndryl and Veeam announce global strategic alliance to deliver comprehensive cyber resiliency

Kyndryl, the world’s largest technology infrastructure services provider, and Veeam Software, the #1 leader by market share in Data Replication and Protection Software, announced a global strategic alliance focused on providing customers with resiliency services supported by innovative technology, expert infrastructure management and incident recovery services. Under the alliance, Kyndryl will now be a Veeam Accredited Service Partner (VASP).
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