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Genesys to Acquire Radarr Technologies, Unifying the Customer Experience Like Never Before

Genesys announced it has entered into an agreement to acquire Radarr Technologies, a leading AI-based social and digital listening, analytics, and consumer engagement company. By...

Genesys Cloud CX grows revenue over 50% year-over-year and generates nearly $1.2 bn in...

Genesys, a global cloud leader in AI-powered experience orchestration, reported results for the second quarter of its fiscal year 2024 (May 1 –July 31,...

Genesys partner conference recognises SaaS partners in the CX industry

Genesys, a global cloud leader in experience orchestration, held its annual Partner Conference this week in Phuket, and hosted the APAC Partner awards to recognise strategic partners...

Customer experience drives brand loyalty: Genesys report

Poor customer experiences are threatening brand loyalty, with nearly one-third (31%) of consumers opting to take their business elsewhere after a dissatisfactory interaction last...

Genesys ties up with AWS

Genesys announced a new Strategic Collaboration Agreement (SCA) with Amazon Web Services, Inc. (AWS) to help organisations create exceptional experiences through deeper coordination of...
Cloud Computing

Genesys introduces Cloud AI Experience to orchestrate unique customer Journeys

Genesys introduced Genesys Cloud AI Experience, a new solution designed to help organizations optimise customer journeys through accelerated experience innovation powered by smarter personalization, automation...

Tata Communications enhances InstaCC Platform with digital features

Tata Communications enhances its InstaCC platform with digital features to transform customer engagement of enterprises. It stitches a secure, connected digital fabric that allows...

Equinix India collaborates with Guidance

Equinix India has signed a Memorandum of Understanding (MoU) with Guidance, the nodal agency of Government of Tamil Nadu for promotion and facilitation of...

Genesys offers IHCL enhanced customer experiences with Genesys Multicloud CX

Genesys has collaborated with Indian Hotels Company (IHCL), India’s largest hospitality company, to embark on a journey of digital transformation with IHCL’s Digital Omni-Channel...

Zoom ties up with Genesys to improve customer experiences

Zoom Video Communications and Genesys have expanded their partnership to help businesses deliver effortless customer experience by building upon their integration between Zoom Phone...
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Aurionpro Solutions acquires Arya.ai, to power next generation Enterprise AI platforms for Financial Institutions...

Aurionpro Solutions Limited announces the strategic acquisition of Mumbai-based Banking and Insurance focused PaaS startup, Arya.ai. With Arya.ai, Aurionpro will significantly enhance its portfolio of enterprise fintech offerings to expedite the adoption of AI that is responsible, accurate, and auditable, aligning strongly with the rapidly evolving demands of Banks and Insurers.

Dell Technologies unveils the new AI-powered commercial PC portfolio in India

Dell Technologies is officially launching the broadest portfolio of commercial AI laptops and mobile workstations in India. These new PCs are designed to bring organisations and employee productivity into the AI era.

Zendesk collaborates with Anthropic and AWS to help businesses deliver exceptional AI-powered customer experiences

Zendesk announced a collaboration with Amazon Web Services (AWS) and Anthropic to offer faster, more efficient, and accurate AI features
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