Tag: Genesys
Genesys Appoints Albert Nel as Senior Vice President and Regional Sales Leader for Asia...
Genesys, a AI-powered experience orchestration, announced the appointment of Albert Nel as Senior Vice President and Regional Sales Leader for the Asia Pacific (APAC)...
Genesys to Acquire Radarr Technologies, Unifying the Customer Experience Like Never Before
Genesys announced it has entered into an agreement to acquire Radarr Technologies, a leading AI-based social and digital listening, analytics, and consumer engagement company. By...
Genesys Cloud CX grows revenue over 50% year-over-year and generates nearly $1.2 bn in...
Genesys, a global cloud leader in AI-powered experience orchestration, reported results for the second quarter of its fiscal year 2024 (May 1 –July 31,...
Genesys partner conference recognises SaaS partners in the CX industry
Genesys, a global cloud leader in experience orchestration, held its annual Partner Conference this week in Phuket, and hosted the APAC Partner awards to recognise strategic partners...
Customer experience drives brand loyalty: Genesys report
Poor customer experiences are threatening brand loyalty, with nearly one-third (31%) of consumers opting to take their business elsewhere after a dissatisfactory interaction last...
Genesys ties up with AWS
Genesys announced a new Strategic Collaboration Agreement (SCA) with Amazon Web Services, Inc. (AWS) to help organisations create exceptional experiences through deeper coordination of...
Genesys introduces Cloud AI Experience to orchestrate unique customer Journeys
Genesys introduced Genesys Cloud AI Experience, a new solution designed to help organizations optimise customer journeys through accelerated experience innovation powered by smarter personalization, automation...
Tata Communications enhances InstaCC Platform with digital features
Tata Communications enhances its InstaCC platform with digital features to transform customer engagement of enterprises. It stitches a secure, connected digital fabric that allows...
Equinix India collaborates with Guidance
Equinix India has signed a Memorandum of Understanding (MoU) with Guidance, the nodal agency of Government of Tamil Nadu for promotion and facilitation of...
Genesys offers IHCL enhanced customer experiences with Genesys Multicloud CX
Genesys has collaborated with Indian Hotels Company (IHCL), India’s largest hospitality company, to embark on a journey of digital transformation with IHCL’s Digital Omni-Channel...
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Honeywell research reveals more than 80% of retailers plan to increase AI capabilities in...
Honeywell released the findings of its AI in Retail Survey, which found that more than 8 out of 10 retailers plan to increase use...
Bikash Joshi joins dMACQ Software as Chief Product Officer
dMACQ Solutions is proud to announce the appointment of Bikash Joshi as the company’s new Chief Product Officer (CPO). With a distinguished career spanning...
Cloud and AI: The M&A deal makers
By Madhan Raj J, Associate Vice President, Cobalt Cloud Solution Strategist, Infosys
Depending on which side they’re on, organisations see in merger deals an opportunity...