Tag: Genesys
Equinix India collaborates with Guidance
Equinix India has signed a Memorandum of Understanding (MoU) with Guidance, the nodal agency of Government of Tamil Nadu for promotion and facilitation of...
Genesys offers IHCL enhanced customer experiences with Genesys Multicloud CX
Genesys has collaborated with Indian Hotels Company (IHCL), India’s largest hospitality company, to embark on a journey of digital transformation with IHCL’s Digital Omni-Channel...
Zoom ties up with Genesys to improve customer experiences
Zoom Video Communications and Genesys have expanded their partnership to help businesses deliver effortless customer experience by building upon their integration between Zoom Phone...
Genesys recognized as leader by Frost & Sullivan in Annual Frost Radar Reports
Genesys has received worldwide recognition for its growth and innovation by Frost & Sullivan in the firm’s regional cloud contact center reports. Genesys earned...
Genesys celebrates partner success at the 2022 APAC Partner Conference
Genesys recognised its partners with several partnership excellence awards during the 2022 APAC Virtual Partner Conference for their proven success in advancing and elevating...
Harvard Business Study: Leading CX measurement strategies are moving beyond NPS
A new study released today from Harvard Business Review Analytic Services, in association with Genesys, a global cloud leader in customer experience orchestration, reveals...
Thrive ties up with Genesys to help businesses solve the employee burnout crisis
Genesys and Thrive, the behaviour change technology company founded by Arianna Huffington, are partnering to help organizations transform their relationship with employees. The best...
Genesys Launches New Cloud Capabilities in India to Offer Data Sovereignty for Local Businesses
Genesys, a global leader in cloud customer experience and contact centre solutions, is launching new capabilities for Genesys Cloud in India by enabling businesses...
NEC signs agreement with Genesys to contact center solutions in India
NEC Technologies India (NECTI), a wholly owned subsidiary of NEC Corporation, has signed a reseller agreement with Genesys. The agreement enables NECTI to market,...
Genesys debuts fastest, accurate AI-powered Forecasting and Scheduling Service
Genesys introduced today the industry's first forecasting and scheduling service for workforce management powered by artificial intelligence (AI). Now businesses can use AI to...