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Harvard Business Study: Leading CX measurement strategies are moving beyond NPS

A new study released today from Harvard Business Review Analytic Services, in association with Genesys,  a global cloud leader in customer experience orchestration, reveals...
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Stellantis Unveils New Lab and Office Expansion in Bengaluru, India

Stellantis announced the inauguration of its expanded lab and office facilities in Bengaluru, reinforcing the company’s commitment to innovation and excellence in automotive technology....

Ericsson study reveals 5G had 20% more satisfied users than 4G at 2024’s biggest...

2024 was the first year where several major European events coincided with a focused buildout of 5G infrastructure from operators in anticipation of soaring...
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