Tag: intelligent virtual assistants (IVAs)
Kore.ai’s Research Reveals Historic Shift as Contact Center Agents and Consumers Increasingly Prefer AI-Driven...
Kore.ai commissioned the research to shed light on the impact of intelligent virtual assistants (IVAs) and contact center AI solutions on customer interactions and agent job satisfaction. The reports show that, for the first time, customer service agents are prioritising advanced AI technology and automated tools over competitive salaries and a fair work environment
Kore.ai launches experience optimization platform V10.1 with smart co-Pilot and advanced generative AI capabilities
Kore.ai, the world’s leading conversational AI platform and solutions company, announced the release of the Kore.ai Experience Optimization (XO) Platform Version 10.1, featuring enhanced...
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Yotta bolsters AI leadership in India: Appoints Anil Pawar as Chief AI Officer
Yotta Data Services announced the appointment of Anil Pawar as the Chief AI Officer and Head of AI Cloud Business Unit. In this capacity,...
Fortinet threat research finds cybercriminals are exploiting new industry vulnerabilities 43% faster than 1H...
Fortinet announced the release of the FortiGuard Labs 2H 2023 Global Threat Landscape Report. The latest semi-annual report is a snapshot of the active threat...
Lexar appoints Adarsh Technologies as its channel partner for South India
Lexar, has announced the appointment of Adarsh Technologies based in Bengaluru, as its strategic channel partner for the state of Karnataka, South India. As...