Tag: Ozonetel
AI-led Automation Has Transformed Contact Center Performance in 2023: Ozonetel Study
With 41% improvement in customer engagement and 20% higher agent efficiency, contact centers now play a vital role in driving business growth
Ozonetel Integrates ChatGPT into contact centers for enhanced customer experience
Ozonetel, a leading omnichannel customer experience platform provider is leveraging ChatGPT and Generative AI and has built a suite of intelligent solutions to revolutionize customer experience and...
Ozonetel launches contact center platform on WhatsApp
Ozonetel, a leading omnichannel customer communication platform provider, has launched a new full-featured Contact Center-as-a-Service (CCaaS) platform on WhatsApp. With this platform, organizations can set...
Ozonetel partners with Truecaller for trust building and efficient business communication
Ozonetel has recently partnered with Truecaller to offer Verified Business Caller ID solutions as a part of its solutions suite. Truecaller for Business enables...
Ozonetel launches Google Business Conversation Solution on its Cloud Agent Platform
Ozonetel, a provider of on-demand cloud communication/telephony solutions, has recently integrated with Google to launch Google’s Business Message on its Cloud Agent platform. CloudAgent’s...
Ozonetel partners with IstTek to expand across EMEA region
Ozonete has announced an exclusive partnership with Contact Centre Technology Master Distributor IstTek to bring the CloudAgent Contact Centre Solution across the EMEA (Europe,...
27% Call Centers will switch to Work From Home permanently: Ozonetel Study
53% businesses reported a drop in productivity of call center agents
Ozonetel launches AI-Powered WhatsApp solution for Call Centers
Ozonetel has launched a first-of-its-kind WhatsApp Solution for call centers. Using this solution, any business can enable an efficient, responsive WhatsApp channel for their...
Ozonetel introduces CloudAgent Lite for Doctors
CloudAgent provides doctors with virtual consultation numbers to connect easily with patients
Ozonetel launches CloudAgent mobile app for call center agents
Companies can now set up call centers with CloudAgent mobile app
Latest article
BioCatch releases inaugural annual report on AI’s impact on digital fraud and financial crime
Nearly 70% of the 600 fraud-management, anti-money laundering, and risk and compliance officials surveyed in BioCatch’s first-ever AI-focused fraud and financial crime report say...
GTPL Hathway Limited enhances its customer experience with GIVA, an AI-powered chatbot enabled by...
GTPL Hathway Limited, India’s largest Multi-System Operator (MSO), today unveiled an enhanced version of its WhatsApp bot, GIVA, integrating advanced AI capabilities. The upgraded...
Rashi Peripherals to offer the Quantum SuperLoader 3 for advanced data protection solution in...
Rashi Peripherals Limited announced the availability of Quantum’s SuperLoader 3 in India, an entry-level automated tape storage solution tailored specifically for small and medium-sized...