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Visual Engagement Tools Deliver Great CX: What You Need to Know

These tools will allow agents to create a more personal and secure customer experience at any distance

LogMeIn unlocks untapped potential of Co-Browsing with Rescue Live Guide

LogMeIn announced the launch of Rescue Live Guide, which provides instant and secure co-browsing capabilities that enable customer service agents to resolve issues faster...
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The future of AI in the workplace: What to expect in 2024 and beyond

By Vasudeva Rao Munnaluri, RVP, India & SAARC, Zendesk Employee expectations are rising–they expect knowledge and support to be readily available from anywhere, regardless of whether...

Check Point Announces a New Collaboration with Microsoft to Supercharge Infinity AI Copilot with...

Check Point Software Technologies Ltd. a leading AI-powered, cloud-delivered cyber security platform provider, has announced a collaboration with Microsoft that utilises the Microsoft Azure OpenAI Service to enhance Check Point Infinity AI Copilot, marking a significant advancement in cyber security AI applications

Cisco Study Reveals Very Few Organisations in India Prepared to Defend Against Today’s Rapidly...

Only 4% of organisations in India have the ‘Mature’ level of readiness needed to be resilient against today’s cybersecurity risks.
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