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plutos ONE Launches India’s First Conversational AI Based Offer Discovery Platform on WhatsApp

plutos ONE is thrilled to announce the launch of India’s First Conversational AI Based Offer Discovery Platform on WhatsApp, revolutionizing the way consumers explore and avail offers and deals

Recordent Introduces WhatsApp as a New Medium for Payment Reminder Notifications, Empowering SMEs and...

Recordent announces the enhancement of its payment reminder notifications feature through the globally used messaging platform WhatsApp as an additional medium apart from the existing...

Sinch Revolutionises Customer Engagement: Introduces Game-Changing WhatsApp Business Solution for Ramco Cements

5X growth in business conversion rates and an 11X upswing in timely customer response

Gupshup launches platform for Ads that click to WhatsApp with full-funnel attribution and AI-powered...

Gupshup, the world's leading conversational engagement platform unveiled its latest product, Click-To-WhatsApp Ads Manager, a full-funnel tool that enables brands to harness the power...

Tata AIA introduces premium payment through WhatsApp and UPI

To reinforce its value of ‘Consumer Obsession’, Tata AIA Life Insurance (Tata AIA) has introduced digital payments via WhatsApp and Unified Payment Interfaces. This...

Mark Zuckerberg announces Silence Unknown Callers, giving users greater control on WhatsApp

Mark Zuckerberg announced a new privacy feature, Silence Unknown Callers to give users greater control over their incoming calls. The feature helps to automatically...

WhatsApp to get multi account feature for Android phones

WhatsApp is testing a new feature that lets users switch between multiple accounts like Instagram, Facebook and Twitter. Recently, the company rolled out companion...

Infobip reveals the five most significant trends in customer experience and omnichannel communications for...

Global cloud communications platform Infobip reveals its top five trends for customer experience and omnichannel communications for 2023. According to global market research firm Forrester better customer...

Ozonetel launches contact center platform on WhatsApp

Ozonetel, a leading omnichannel customer communication platform provider, has launched a new full-featured Contact Center-as-a-Service (CCaaS) platform on WhatsApp. With this platform, organizations can set...

Meta Platform collaborates with Jio to launch JioMart on WhatsApp

Meta and Jio Platforms announced the launch of the first-ever end-to-end shopping experience on WhatsApp, where consumers can shop from JioMart right within their...
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Adobe Leverages AI to Advance Personalised Customer Journeys Through Real-Time Experimentation

Unified experimentation in Adobe Experience Platform (AEP) and Adobe Journey Optimiser (AJO) will enable brands to optimise customer paths that maximise conversion and drive reuse of offers across channels AJO delivers enhanced brand-initiated journey orchestration by connecting audience-centric campaigns with real-time customer signals, to engage the right customers and avoid mistimed communications.

Schneider Electric Collaborates with NVIDIA on Designs for AI Data Centers

Schneider Electric, the leader in the digital transformation of energy management and automation, announced a collaboration with NVIDIA to optimise data center infrastructure and pave the way for groundbreaking advancements in edge artificial intelligence (AI) and digital twin technologies

The future of AI in the workplace: What to expect in 2024 and beyond

By Vasudeva Rao Munnaluri, RVP, India & SAARC, Zendesk Employee expectations are rising–they expect knowledge and support to be readily available from anywhere, regardless of whether...
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