Tag: Zendesk Study
92% of Indian business leaders say optimal CX is one that’s immersive: Zendesk study
Zendesk, Inc. has released the company’s latest global Customer Experience (CX) Trends Report, revealing immersive experiences are fast becoming a key differentiator for brands...
84% of Indian consumers feel like service is an afterthought: Zendesk Study
Zendesk’s landmark annual research has highlighted the potential for businesses to drive business success with a focus on customer experiences as 94% of Indian...
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Broadcom Drives Business Simplification, Portfolio Innovation, and Ecosystem Standardization for VMware Cloud Foundation Business
Broadcom Inc. has announced a series of go-to-market updates to its VMware software portfolio and the Broadcom Advantage Partner Program aimed at enabling faster innovation and increased value for customers while supporting more opportunities and better profitability for partners
Global report finds organisations overlook huge blind spots in their AI overconfidence
While data management was labelled as one of the most critical elements for AI success, only 7% of organisations can run real-time data pushes/pulls and just 26% have set up data governance models and can run advanced analytics.
MoEngage Launches New Industry-First Products At MoEngage NEXT 2024
Consumer brands today face 3 critical challenges that stop them from effectively retaining customers – data silos, lack of actionable insights, and disconnected platforms