Tag: Zendesk
New data by Zendesk reveals digital transformation accelerated by 1-3 years for over half...
In 2020, companies made seismic shifts in how they do business as the impacts of COVID-19 transformed customer expectations and workplace dynamics, virtually overnight....
Zendesk debuts sophisticated Real-Time Analytics Solution
Zendesk has announced the launch of Explore Enterprise, the newest solution within its service-first CRM platform, which enables companies to analyze real-time data in...
Zendesk releases CX Benchmark Report for Startups showing the path to success is in...
Zendesk has released the Zendesk Startups CX Benchmark Report, documenting how early-stage startups that invest in customer experience (CX) outperform their peers. The data...
Zendesk strengthens APAC Leadership with new regional COO and SVP of Sales
Zendesk strengthens its regional leadership bench with Software-as-a-Service (SaaS) veterans Wendy Johnstone and Gari Johnson to accelerate growth in the Asia Pacific (APAC) region,...
Zendesk announces partnership with Tata Consultancy Services
Zendesk announced a strategic alliance with Tata Consultancy Services (TCS) to provide world-class, enterprise grade CRM solutions for large Enterprises. The partnership combines Zendesk’s...
Zendesk introduces new partner program to improve customer engagement
Zendesk, Inc has announced a new Zendesk Partner Program to provide the skills, tools, and support for Zendesk’s global ecosystem of partners need to...
Zendesk announces API-based platform Sunshine Conversations
Zendesk has announced Sunshine Conversations, an API-based platform that allows businesses to integrate messaging via today’s most popular social channels and directly interact and...
Zendesk Unveils Next Generation of Conversational Messaging Experiences
he acquisition marks Zendesk's next step in delivering the best omnichannel experiences by connecting conversations between businesses and customers on any messaging channel
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Encora expands enterprise business capabilities through a strategic acquisition from DMI
Encora announced the acquisition of a business capabilities portfolio from DMI. This acquisition expands Encora’s ability to deliver agile and scalable digital transformation solutions...
Global cybersecurity breakthrough: CyberPeace partners with synergy quantum to combat quantum threats
The CyberPeace announces its partnership with Synergy Quantum. The Memorandum of Understanding (MoU) signed between the two organisations sets the stage for a transformative...
GitHub Copilot introduces agent mode and next edit suggestions to boost productivity of every...
GitHub announced a wave of new features and enhancements to GitHub Copilot to streamline coding tasks based on an organisation’s specific ways of working....