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Amping up customer stickiness in India by listening to the data
By Mayank Baid, Regional Vice President, India, Cloudera
Fifteen minutes – that’s the limit of the average customer’s patience before he or she abandons the...
Zoom Phone now available in Chennai
Zoom Communications, Inc. announced the availability of Zoom Phone service in Chennai, marking its official rollout in the Tamil Nadu Telecom Circle. This launch...
AI will be critical to driving better customer experience outcomes: Maureen Chong, Zendesk
Today, consumers have no dearth of choices and gaining their loyalty is the biggest challenge for any brand. As per Zendesk’s CX Trends Report...
Ravi Venkatesan joins ServiceNow’s Global Advisory Council
ServiceNow announced the appointment of Ravi Venkatesan as a member of ServiceNow’s Global Advisory Council (GAC). Ravi Venkatesan will play a pivotal role in...
Generative AI enhances data migration and modernisation processes
By Niraj Kumar, CTO, Onix
The global data migration market is experiencing explosive growth, with forecasts pointing to an $11 billion valuation by 2025 –...
GitHub Copilot introduces agent mode and next edit suggestions to boost productivity of every...
GitHub announced a wave of new features and enhancements to GitHub Copilot to streamline coding tasks based on an organisation’s specific ways of working....
Berger Paints boosts efficiency by 25% with Oracle cloud migration
In advance of Oracle CloudWorld Tour Mumbai on February 6 at Jio World Convention Centre, Oracle today announced that Berger Paints India Ltd., India’s...
Adobe Acrobat AI Assistant introduces new GenAI features to make understanding contracts easier for...
Adobe announced new intelligent contract capabilities in Acrobat AI Assistant to simplify working with contracts. The new generative AI features can help customers grasp...
TeamViewer brings remote support directly to google meet for enhanced collaboration
TeamViewer has announced an integration with Google Meet, enabling seamless remote support and enhancing workplace collaboration. As hybrid workforces become more prevalent, this solution...
Sophos completes Secureworks acquisition
Sophos and Secureworks announced the completion of Sophos’ acquisition of Secureworks. The all-cash transaction values Secureworks at approximately $859 million. With the completion of...