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Muddled Libra poses great risk for BPO and Telecommunications industry: Palo Alto Networks Unit...

Unit 42, the threat intelligence and incident response team of global cybersecurity leader Palo Alto Networks, has released a blog with findings from its investigation into Muddled...

Avaya has enabled BPO workers to work from home during COVID-19 crisis

India’s business process outsourcing (BPO) industry continues to safeguard its contact center agents and teams amid the novel Coronavirus-led lockdown by switching to work-from-home...

Avaya cloud solution to supercharge global BPOs’ growth

In a bid to strengthen the Business Process Outsourcing (BPO) community, global communication solution provider Avaya has announced that the first phase of a...

Avaya recognised as ‘2019 Contact Center Vendor of the Year’ by Frost & Sullivan

Avaya Holdings Corp has been honoured with the 2019 Contact Center Vendor of the Year Award at the Frost & Sullivan 2019 India ICT...

Avaya launches Contact Center-as-a-Service for Asia-Pacific market

Communication technology firm Avaya said that it was introducing end-to-end Contact Center-as-a-Service (CCaaS) solutions for the Asia-Pacific market, with the first offerings available in...
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Sustainable data centres: Navigating the path to net-zero energy consumption

By Rajesh Kaushal, Vice President, Delta Electronics India Introduction: In an age defined by digital transformation, the importance of data centers cannot be overstated. However, with...

Adobe Leverages AI to Advance Personalised Customer Journeys Through Real-Time Experimentation

Unified experimentation in Adobe Experience Platform (AEP) and Adobe Journey Optimiser (AJO) will enable brands to optimise customer paths that maximise conversion and drive reuse of offers across channels AJO delivers enhanced brand-initiated journey orchestration by connecting audience-centric campaigns with real-time customer signals, to engage the right customers and avoid mistimed communications.

Schneider Electric Collaborates with NVIDIA on Designs for AI Data Centers

Schneider Electric, the leader in the digital transformation of energy management and automation, announced a collaboration with NVIDIA to optimise data center infrastructure and pave the way for groundbreaking advancements in edge artificial intelligence (AI) and digital twin technologies
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