Tag: Customer Engagement
Akasa Air ties up with WebEngage to enhance customer engagement
WebEngage announced that it has partnered with India’s newest and most dependable airline, Akasa Air. In line with its strategy to build a tech-first...
General Motors partners with Adobe Experience Cloud to deliver real-time customer engagement and personalized...
Adobe Summit – the world’s largest Digital Experience Conference – Adobe announced that General Motors (GM) has selected Adobe Experience Cloud to deliver one-to-one personalized interactions...
Improving sales for businesses through real-time conversation intelligence
By Jnanankur Ghosh, Head of Marketing, Mihup
There are two typical scenarios which continue to pose challenges for contact center managers all over the world:
1.Poor...
OpenText kicks off OpenText World; launches Cloud Editions 22.4 and Project Titanium
During the OpenText World, OpenText , announces Cloud Editions 22.4 (CE 22.4), a series of impactful new innovations driving forward the company’s Project Titanium to deliver seamless...
Tata Communications launches DIGO – integrated platform for converged and contextual conversations
Tata Communications launches DIGO, an in-network, cloud communications platform to power up customer engagement for digital-first businesses. The platform offers a full suite of...
From Megamarts to Metamarts: The next disruption of retail?
Written By: Srinivas Pingali and Shankar Prakash Professors of Practice at IIM Udaipur.
Microsoft recently announced the $68.7 billion acquisition of games company Activision Blizzard....
Fly Gangwon selects IBS Software’s PSS Platform to propel customer engagement
Fly Gangwon, the South Korean Tourism Convergence Carrier (TCC) airline startup, has partnered with IBS Software to overhaul its distribution and reservations capabilities as...
Exclusive Interview with Ravindra Kelkar, Area Vice President, Sales & Service, Indian Subcontinent, Citrix
Ravindra Kelkar, Area Vice President, Sales & Service, Indian Subcontinent, Citrix talks about how the company is accelerating business growth in the region
Ex-Adobe India executive Kulmeet Bawa joins Resulticks
Former Adobe India senior executive Kulmeet Bawa has joined omni-channel marketing solutions provider Resulticks as its Chief Operating Officer (COO) and President, JAPAC, the...
Future Retail chooses MoEngage to grow adoption of its Future Pay app
Tathastu, Future Group’s subsidiary, responsible for ideating and implementing digital innovation across Future Retail, has chosen MoEngage’s Intelligent Customer Engagement to improve customer engagement.
Through...
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BioCatch releases inaugural annual report on AI’s impact on digital fraud and financial crime
Nearly 70% of the 600 fraud-management, anti-money laundering, and risk and compliance officials surveyed in BioCatch’s first-ever AI-focused fraud and financial crime report say...
GTPL Hathway Limited enhances its customer experience with GIVA, an AI-powered chatbot enabled by...
GTPL Hathway Limited, India’s largest Multi-System Operator (MSO), today unveiled an enhanced version of its WhatsApp bot, GIVA, integrating advanced AI capabilities. The upgraded...
Rashi Peripherals to offer the Quantum SuperLoader 3 for advanced data protection solution in...
Rashi Peripherals Limited announced the availability of Quantum’s SuperLoader 3 in India, an entry-level automated tape storage solution tailored specifically for small and medium-sized...