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Navigating the Digital Experience Landscape: Trends for 2024

DX will expand from the traditional focus on customer experience to include stakeholder experience to a broader array of people, from end-customers to distribution partners, suppliers, employees, and shareholders. It will ensure a seamless experience for acquiring new stakeholders, selling to them, and servicing their needs.

Zendesk leaders and customers share predictions on AI, customer experience, data privacy and security

The accelerated adoption of AI and the massive explosion of generative AI shook up the world this past year. Looking ahead to 2024, here are some insights from Zendesk leaders and customer champions, across sectors, around the world including, a global beauty brand, a German manufacturer, a Brazilian financial services company, and a UK-based charitable social enterprise.

McDonald’s Corporation and Accenture Expand Partnership to Accelerate Technology Adoption and Reinvent Customer and...

McDonald’s Corporation and Accenture announced an expansion of their strategic partnership to help execute McDonald’s strategy to leverage the latest edge technology and apply generative AI solutions across its restaurants worldwide to improve operations as well as customer and crew experience

AI is crucial in enhancing customer service over any other industry: Alan Masarek, CEO,...

Emerging technologies like AI has taken over the world transforming not only businesses but governments and even the people. AI has been pivotal in...

Persistent Expands Executive Leadership Team in Support of Its Ambitious Growth Plans

Persistent Systems a global Digital Engineering and Enterprise Modernisation leader, is pleased to announce the expansion of its executive leadership team with the addition of four seasoned industry leaders.

How is KYC automation adding to an improved customer experience?

In addition to security and compliance, customer identity verification enhances customer experiences when implemented effectively.

Digital Renaissance by SMBs Redefining Success with Transformation

Implementation, challenges and benefits are 3 stops to enable digital renaissance

JFrog Announces “Customer First” Channel Partner Program

Innovative business framework enables partners to efficiently deliver . DevOps and DevSecOps solutions to help companies better build and secure their software supply chains

NIBAV Lift delivers personalized customer experience with the power of Salesforce

NIBAV Lifts, a leading manufacturer in the premier home lifts industry announced a collaboration with Salesforce, the global CRM leader, to create a seamless...

Tata Capital launches generative AI powered chatbot to enhance customer experience

Tata Capital, the financial services arm of the Tata Group, has introduced the use of generative AI -within ‘TIA’, the company’s chatbot, marking a significant...
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Our goal is to capture a high market share within the 5,000 largest customers...

In a recent exclusive interaction with CRN India, Mike Norris, Group CEO, Computacenter, discusses the company's strategic growth in India and its global impact....

Wipro to transform automotive software development through Siemens collaboration and integration with PAVE360

Wipro announced a strategic collaboration with Siemens to transform automotive software development through the integration of the PAVE360 software and digital twin technologies from...

76% of Indian employees say their team is constantly pulled in too many directions:...

Atlassian Corporation has launched its report, ‘The State of Teams 2024’, that addresses the most crucial pain points of modern work and highlights specific...
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