Tag: Customer Experience

The new AI capabilities will help organisations generate more sales faster by automating time-consuming tasks and enabling front office professionals to more precisely target, engage, and serve buyers.

Zendesk announced a collaboration with Amazon Web Services (AWS) and Anthropic to offer faster, more efficient, and accurate AI features

eTrade, India’s leading e-commerce aggregator has been empowering its seller partners through AI-powered logistics and supply chain solutions. The company capitalises on various technology-enabled supply chain solutions that enable its partners to deliver to 20,000 pin codes across India within 24-48 hours

Bajaj Allianz Life Enhances Customer Experience by simplifying Premium Payments with Digital Transactions on WhatsApp

Verint, The Customer Engagement Company, announced its expanded partnership with Webex by Cisco through the integration of the Verint Open Platform’s unified data hub into the Webex App Hub for Webex Contact Center.

Lenovo unveiled the ‘CIO Playbook 2024 – It’s all about Smarter AI’ report, providing a comprehensive overview of AI adoption in Asia-Pacific (AP). The IDC report, commissioned by Lenovo that surveyed over 900 CIOs, including 150+ in India reveals that organisations in AP are planning to increase AI spending by 45% in 2024 compared to 2023.

In the rapidly evolving landscape of consumer preferences, Indian consumers have emerged as global frontrunners in embracing AI-driven interactions, however, Indian brands are trailing the world in harnessing the latest AI innovations, a new report shows

With 41% improvement in customer engagement and 20% higher agent efficiency, contact centers now play a vital role in driving business growth

DX will expand from the traditional focus on customer experience to include stakeholder experience to a broader array of people, from end-customers to distribution partners, suppliers, employees, and shareholders. It will ensure a seamless experience for acquiring new stakeholders, selling to them, and servicing their needs.

The accelerated adoption of AI and the massive explosion of generative AI shook up the world this past year. Looking ahead to 2024, here are some insights from Zendesk leaders and customer champions, across sectors, around the world including, a global beauty brand, a German manufacturer, a Brazilian financial services company, and a UK-based charitable social enterprise.