Tag: Customer Experience
Bijak collaborates with MoEngage to deliver personalized customer experience
MoEngage, an insights-led customer engagement platform, announced that Bijak, India’s most trusted agriculture trading platform, has experienced a significant increase in reach and engagement...
Infobip reveals the five most significant trends in customer experience and omnichannel communications for...
Global cloud communications platform Infobip reveals its top five trends for customer experience and omnichannel communications for 2023. According to global market research firm Forrester better customer...
4 ways technology will drive innovation in 2023
By Ravi Chhabria, managing director, NetApp India
At the turn of the decade, we witnessed a digital transformation like no other. Owing to various circumstances,...
Sony India bolsters its customer experience with Isha, a voice AI agent powered by...
Pioneering voice automation in customer service, Sony India has recently launched voice AI agent services at their Customer Experience Center. Powered by Yellow.ai, a...
How knowledge graphs can transform supply chain management in India
By Rahul Tenglikar, Regional Director- India, Neo4j
An efficient supply chain is at the core of any business since it impacts multiple other consequent processes...
Tata CLiQ partners with Salesforce to redefine customer experience
Salesforce announced that Tata CLiQ has leveraged Salesforce Service Cloud, to deliver the right experiences across multiple channels to consumers with contextual, proactive and personalized interactions. Tata CLiQ...
What will keep the C-Suite busy in 2022-23?
Written by: Jagannadh Kanumuri, President & CEO, ACI Infotech
From AI to tackling cybersecurity threats, and focusing on customer experience, here's what the C-suite should...
Role of Data Science and AI in customer service management
Written by: Rohan Joshi and Sudhir Prabhu (co-founders of Wolken Software)
Customer connections are critical for the success of your firm. The quality of your...
Gupshup ties up with Truecaller to help enterprises improve customer experience
Gupshup announced a technology partnership with Truecaller, the global platform for verifying contacts and blocking unwanted communications, to empower enterprises with access to advanced...
Tech Mahindra collaborates with Yellow.ai to transform enterprise customer experiences with conversational AI
Tech Mahindra announced a collaboration with Yellow.ai, the world’s leading next-gen total experience (TX) automation platform to transform enterprise customer experiences with conversational Artificial...
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IBM and L’Oréal to build first AI model to advance the creation of sustainable...
IBM and L’Oréal, announced a collaboration to leverage IBM's generative artificial intelligence (GenAI) technology and expertise to uncover new insights in cosmetic formulation data,...
SAP Announces Social Procurement Initiative For India
SAP India, announced its social procurement initiative, designed to empower social enterprises, by integrating them into corporate value chains and aligning with the nation’s...
CrowdStrike Launches Insider Risk Services to Combat Insider Threats
CrowdStrike launched CrowdStrike Insider Risk Services, a comprehensive set of offerings designed to help organisations detect and prevent insider threats from negligent employees, malicious...