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What will keep the C-Suite busy in 2022-23?  

Written by: Jagannadh Kanumuri, President & CEO, ACI Infotech From AI to tackling cybersecurity threats, and focusing on customer experience, here's what the C-suite should...

Role of Data Science and AI in customer service management

Written by: Rohan Joshi and Sudhir Prabhu (co-founders of Wolken Software) Customer connections are critical for the success of your firm. The quality of your...

Gupshup ties up with Truecaller to help enterprises improve customer experience

Gupshup announced a technology partnership with Truecaller, the global platform for verifying contacts and blocking unwanted communications, to empower enterprises with access to advanced...

Tech Mahindra collaborates with Yellow.ai to transform enterprise customer experiences with conversational AI

Tech Mahindra announced a collaboration with Yellow.ai, the world’s leading next-gen total experience (TX) automation platform to transform enterprise customer experiences with conversational Artificial...

BlueKaktus supports top fashion brands to achieve superior customer experience

If the fashion industry had the word of the year, ‘transformation’ seems to be the judicious word to describe the industry’s journey in the...

VouchPro enhances virtual customer experience with artificial intelligence (AI)

VouchPro integrates artificial intelligence (AI) to improve virtual attendee experience for events hosted on the VouchPro platform. The company has been putting in significant...

Changing role of automation in NBFC

Written by: Ladislav Simicek, CIO, Home Credit India Technology is no longer a luxury at the disposal of few. It has now been weaved into...

Firstsource Partners with Uniphore to Deliver Exceptional Customer Experience Leveraging their AI and...

Firstsource Solutions Limited, a global provider of Business Process Management (BPM) services and a RP-Sanjiv Goenka Group company, has announced a strategic partnership with...

Visual Engagement Tools Deliver Great CX: What You Need to Know

These tools will allow agents to create a more personal and secure customer experience at any distance

How to future-proof customer experience for a digital-first ‘new normal’

COVID-19 has accelerated CX trends that were already percolating for some time: the crisis has become a catalyst pushing more customers
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Tata Communications hosted SASE redefines next-gen networking & security

Tata Communications announced the launch of its Unified/ Single-Vendor Hosted Secure Access Service Edge (SASE) for global enterprises. In partnership with Versa Networks, a...

Cisco launches Meraki India region to enhance secure networking and enable data localization

Cisco announced it is doubling down on its commitment to India’s digitization by launching Cisco Meraki India Region, a new cloud region that is...

Netskope threat labs: Threat actors hone in on cloud apps in the telecoms industry

Netskope Threat Labs published its latest research report, revealing an increasing trend of attackers abusing popular enterprise apps to deliver malware to victims in...
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