Tag: Customer Experience

Written by: Rohan Joshi and Sudhir Prabhu (co-founders of Wolken Software) Customer connections are critical for the success of your firm. The quality of your...

Gupshup announced a technology partnership with Truecaller, the global platform for verifying contacts and blocking unwanted communications, to empower enterprises with access to advanced...

Tech Mahindra announced a collaboration with Yellow.ai, the world’s leading next-gen total experience (TX) automation platform to transform enterprise customer experiences with conversational Artificial...

If the fashion industry had the word of the year, ‘transformation’ seems to be the judicious word to describe the industry’s journey in the...

VouchPro integrates artificial intelligence (AI) to improve virtual attendee experience for events hosted on the VouchPro platform. The company has been putting in significant...

Written by: Ladislav Simicek, CIO, Home Credit India Technology is no longer a luxury at the disposal of few. It has now been weaved into...

Firstsource Solutions Limited, a global provider of Business Process Management (BPM) services and a RP-Sanjiv Goenka Group company, has announced a strategic partnership with...

These tools will allow agents to create a more personal and secure customer experience at any distance

COVID-19 has accelerated CX trends that were already percolating for some time: the crisis has become a catalyst pushing more customers

Teleperformance has expanded its global operating model via TP Cloud Campus. Teleperformance India has launched three hubs as a part of Teleperformance Cloud Campus...