Digital Customer Engagement for the New (Ab)normal
The economic meltdown, triggered by Covid, requires businesses to do even more with even less and customer service is no exception to this new reality
We pay Big Tech to promote our services: Google on lawsuit
Stressing that this is not the dial-up 1990s when changing services was slow and difficult and often required to buy and install software with...
With Microsoft Cloud, CropData helping Indian farmers earn better
India has now embarked on a journey to bring AI sensors into the fields and agri-tech startup CropData is helping small farmers improve their...
Worldwide IT spending to grow 4% in 2021: Gartner
Worldwide IT spending is projected to reach $3.8 trillion in 2021, an increase of four per cent from this year, according to a forecast...
We still have much work to do in India market: Netflix
Content streaming giant Netflix has reported slow growth in its third quarter (July-September period) despite the social distancing times, admitting that it has much...
Amazon extends work from home option till June next year
Amazon is allowing its corporate employees to avail the work from home option, if their roles permit, till June 2021.
Amazon had earlier said that...
2 Indian startups among 10 selected for Accenture mentorship programme
India’s Fedo and Knight FinTech are among the 10 fintech companies that have been selected for the seventh annual FinTech Innovation Lab Asia-Pacific, a...
Dell unveils Cloud Console, eyes everything as a service
In a bid to help customers and partners on their digital transformation journey in the pandemic times, Dell Technologies on Wednesday announced a Cloud...
Amazon wants to pay consumers for data on purchases at other retailers
Amazon has launched a programme where participants can earn monthly rewards by sharing receipts from purchases made outside of Amazon.com and by completing short...
What Remote Teams Need to Know About the 2020 DBIR
In particular, password-protected accounts are vulnerable if credentials are ever stolen, whether through phishing, keylogging, social engineering, or other attacks